Clinic Assistant

Amery Hospital & Clinic•Saint Paul, MN

7d•$23 - $28

About The Position

The Clinic Assistant is a vital point of contact for patients entering HealthPartners Medical Group (HPMG) clinics. The position supports patient care and relationships through service excellence and teamwork, facilitates appointment scheduling, and accurately collects current financial and demographic information. The role directly impacts revenue collection for the medical group. The Clinic Assistant checks in and registers patients, collects co-pays or appropriate fees, verifies information and insurance eligibility when needed, coordinates appointments and schedules, and supports timely communication and clinic operations. The position also provides clerical support and helps patients navigate specialty appointments.

Requirements

High school diploma or GED.
Meet at least one of the following: graduation from a formal medical reception, equivalent, or customer service training program; two years of experience as a medical receptionist; two years of experience in a customer service position; one year of experience using data look-up and data-entry functions on a mainframe or PC-based computer system; or one year of customer service experience by telephone or in person within the last five years.
Demonstrated ability to organize work under pressure.
Demonstrated ability to function with multiple priorities and interruptions.
Excellent oral communication skills.
Excellent written communication skills.
Ability to sit or stand for prolonged periods.
Adequate speech, vision, and hearing for oral and written communication with customers.
Proficiency in English; proficiency in other languages may be required.
Adequate handwriting and manual dexterity for telephone and computer-terminal use.

Responsibilities

Provide patient-centered customer service by listening, showing concern, and working to meet each patient's needs.
Check in patients accurately and professionally; identify and collect co-pays or appropriate fees; verify patient information in computer-based systems; explain benefit changes or refer patients to an appropriate resource; communicate wait times; direct patients to care areas; prepare reconciliation reports; and provide required forms and questionnaires.
Schedule appointments accurately and promptly according to Advanced Access principles, and maintain knowledge of scheduling practices, policies, and procedures.
Complete patient registration, review information for completeness and accuracy, obtain missing information as needed, verify insurance eligibility when necessary, and identify the appropriate account type.
Provide patients with information needed to schedule specialty appointments.
Facilitate timely and accurate communication within the clinic by answering telephones, responding appropriately to callers, and relaying messages requiring follow-up.
Prepare records and materials for new patient appointments and assist with clinic clerical duties, including faxing and copying.
Maintain communication with the Appointment Center to help meet patient and provider needs.
Coordinate schedule templates, emergency schedule changes, schedule holds consistent with Advanced Access principles, and schedule changes related to provider vacations, rounding, and other out-of-clinic activities.
Perform other duties as assigned.