Clinic Assistant - Orthopedic & Sports Medicine

Winona Health Clinic • Winona, MN

3d • Onsite

About The Position

The Clinic Assistant provides care to clinic patients under the direction of an RN or provider and performs clerical and inventory-management duties for the department. The role manages office supplies and equipment responsibly, enters patient information into the electronic medical record, and contacts patients at the direction of nursing staff or providers. The Clinic Assistant receives and logs patient messages for nursing staff, coordinates appointments and related arrangements with other departments or facilities, supports providers and continuous scheduling needs, and contributes to Specialty Care quality-improvement initiatives.

This is a 1.0 FTE position (80 hours per pay period) on the first shift, with hours between 7:30 a.m. and 5:00 p.m. It does not include weekends or holidays, and telecommuting is not available. The starting pay is $17.39–$21.74, based on experience.

Requirements

• High school diploma or equivalent.
• 1–3 years of customer service, reception, or business experience.
• Good decision-making, communication, and organizational skills.
• Ability to perform multiple tasks independently in a busy, changing environment.
• Basic computer skills, including Word, Excel, Outlook, and a patient information database such as Cerner.

Nice To Haves

• Post-secondary education in a related field.
• Knowledge of medical terminology.
• Previous scheduling experience in a clinic setting.

Responsibilities

• Enter applicable patient data and documentation into the electronic medical record (Cerner), including documentation related to workers’ compensation and prior authorizations.
• Coordinate patient care for Specialty Clinic provider schedules, including appointments, procedures, diagnostic studies, referrals, follow-ups, and prior authorizations.
• Schedule and reschedule appointments based on provider availability, patient cancellations, and provider schedule changes; complete scheduling-system work queues for specialty care.
• Coordinate schedules, procedures, and supplies, and ensure nursing supplies are ordered and available.
• Maintain professional telephone etiquette when scheduling appointments for incoming callers and in-person patients, following department policies and physician templates.
• Receive and log patient messages in Power Chart for nursing staff in a timely manner, collect the information needed for accurate triage, and return calls to patients based on nursing staff messages.
• Contact patients as directed by nursing staff or providers.
• Participate in daily assessment of work supporting Specialty Care CSI quality-improvement processes.
• Perform office duties such as faxing, filing, copying, and covering staff breaks and lunches.
• Perform other duties as assigned.

Benefits

• Medical, dental, and vision coverage options, mental health support, and wellness incentives.
• Short- and long-term disability coverage, with additional options including accident, critical illness, hospital indemnity, legal assistance, and identity protection plans.
• 403(b) retirement plan with employer contributions once eligibility requirements are met.
• Flexible scheduling, paid time off, and earned sick time.
• Paid training, tuition reimbursement, scholarships, and sponsored seminars.
• Employee discounts with local businesses, including the YMCA and cell phone providers.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED