Clinic Assistant

MNGI•Lakeville, MN

27d•$22 - $25•Hybrid

About The Position

This role involves providing comprehensive support within a clinic setting, encompassing front desk operations, direct patient care responsibilities, and administrative duties. The Clinic Assistant will be responsible for managing patient check-in, verifying information, handling payments, maintaining patient records, and ensuring a welcoming environment. Additionally, the role requires interviewing patients, taking vital signs, assisting with medical procedures, managing supplies, and documenting patient interactions in the electronic health record (EHR). The position emphasizes compassionate care, adherence to privacy regulations (HIPAA), and effective communication.

Requirements

Associates Degree with 1 year direct care experience OR Diploma or equivalent from an accredited Medical Assistant program OR Licensed Practical Nurse (LPN) OR Emergency Medical Technician (EMT) OR Certified Nursing Assistant (CNA) with 1 year direct care experience
CPR certification is required.
Ability to gain certification will be provided through MNGI, must be completed within 6 months of start date.
Gastrointestinal system knowledge
Medical Terminology knowledge
Knowledge of principles for providing compassionate care
Word processing skills
Compassionate Patient Care skills
Active Listening skills
Problem-Solving skills
Prioritization skills
Critical Thinking skills
Ability to Problem Solve
Ability to Multi-task
Ability to Prioritize and be detail oriented
Ability to Work effectively as part of a team
Ability to Use active listening skills
Ability to Communicate effectively verbally and in writing
Ability to Float to other locations to meet staffing needs

Nice To Haves

Bachelor’s Degree is preferred
1-2 years experience with an electronic medical record is preferred.
Phlebotomy experience is preferred.

Responsibilities

Greet visitors and patients.
Verify and update patient demographics and insurance information.
Check in appointments for the clinic and endoscopy center.
Collect co-pays and outstanding balances.
Assist patients in completing necessary forms while adhering to HIPAA and practice regulations.
Maintain confidentiality of patient information.
Accurately enter patient information into electronic health records and practice management systems.
Coordinate daily clinic schedules.
Address patient and visitor inquiries.
Manage the cash box.
Ensure the lobby area is clean and welcoming.
Greet and escort patients.
Interview patients to gather medical histories and take vital signs.
Uphold patient privacy.
Stock and clean exam rooms following clinic policies.
Follow provider directives for care plans, discharge instructions, and the administration of injections or phlebotomy.
Guide patients in the collection of stool or urine specimens.
Process specimens following established protocols.
Maintain inventory of medications and clinic supplies.
Document in patient charts or the electronic medical record (EHR).
Obtain necessary additional records and complete EHR reports as directed.
May be assigned other tasks as required.