Clinic Administrator

MONARCH•Raleigh, NC

1d•$43,888•Onsite

About The Position

The Clinic Administrator serves as the operational lead for the behavioral health practice and is responsible for overseeing daily clinic operations, staff supervision, patient experience, business functions, and administrative performance. This role partners closely with clinical and operational leadership to ensure efficient workflows, high-quality patient care, regulatory compliance, and strong employee engagement within the outpatient behavioral health setting.

Requirements

Bachelors: Healthcare Administration, Business Administration, Management, or related field, Combination of relevant healthcare leadership experience and Associate degree (Required)
Behavioral health, outpatient healthcare, or multispecialty practice experience
Experience with electronic health record (EHR) systems.
Strong leadership and team management abilities.
Knowledge of behavioral health practice operations and healthcare regulations.
Understanding of scheduling, patient access, and revenue cycle workflows.
Excellent organizational, communication, and problem-solving skills.
Ability to analyze operational data and implement process improvements.
Strong customer service and conflict-resolution skills.
Proficiency in Microsoft Office Suite and healthcare technology systems.
Ability to manage multiple priorities in a fast-paced healthcare environment.

Nice To Haves

Healthcare operations or medical office management experience | 3-5 Years
Supervisory Experience

Responsibilities

Oversee daily operations of the behavioral health practice to ensure efficient workflows and service delivery.
Manage front office operations and medical support including scheduling, patient registration, intake, referrals, and call management.
Ensure smooth patient flow and timely access to behavioral health services.
Develop and implement office procedures and operational best practices.
Monitor office performance metrics and identify opportunities for improvement through KPI Dashboard
Coordinate facility operations, maintenance, and vendor relationships.
Schedule and hold monthly clinic operations meetings
Directly supervise administrative and support staff including front desk personnel, office coordinators, schedulers, and medical support staff.
Assist with recruitment, interviewing, onboarding, training, coaching, and performance management.
Foster a positive, collaborative, and accountable workplace culture.
Coordinate staff scheduling and ensure appropriate office coverage, and fill in for support staff when unavailable
Support employee engagement and retention initiatives.
Monitor budgets, office expenses, and operational productivity.
Collaborate with other Monarch departments to support revenue cycle processes including insurance verification, authorizations, billing coordination, and collections
Review operational and financial reports to ensure performance targets are met.
Assist leadership with strategic planning, growth initiatives, and operational forecasting.
Support provider scheduling optimization and patient access initiatives.
Ensure charts are accurate with correct information such as location, provider, insurance, and demographic information and audit for compliance regularly.
May be asked to support operations at locations outside of the primary worksite as needed to meet business and patient care needs.
May be required to work beyond regularly scheduled hours, including after 5:00 p.m., as needed to support patient care and clinic operations.
Ensure delivery of exceptional customer service to patients and families.
Address patient complaints and service recovery concerns professionally and promptly.
Promote a welcoming, trauma-informed, and culturally responsive environment.
Maintain high standards for patient satisfaction and engagement.
Fill in for any gaps in office coverage as needed.
Collect basic vitals and complete UDS in absence of nursing staff as needed
Ensure and maintain a clean, organized facility
Ensure compliance with HIPAA, OSHA, state regulations, payer requirements, and organizational policies.
Maintain readiness for audits, accreditation reviews, and site inspections.
Ensure accurate administrative documentation and records management.
Support quality improvement initiatives and risk management activities.
Serve as liaison between operational leadership, clinical providers, departments, and administrative staff.
Participate in leadership meetings and organizational initiatives.
Communicate operational updates, challenges, and successes to leadership.
Communicate organizational messages and updates to team members.
Collaborate with clinical leadership to improve workflows and patient outcomes.