Clinic Administrative Assistant

Fresenius Medical Care • Linwood, NJ

1d • $16 - $27

About The Position

Performs general office duties involving basic and routine clerical and secretarial work in a clinical environment. Serves as a front-desk contact at an outpatient or hospital facility and provides administrative support to clinic operations and patient care. Duties vary by location and business needs and are performed under general supervision in accordance with established company policies and procedures.

The role supports patient engagement and front-desk operations, scheduling and registration, recordkeeping, and other administrative functions. The employee may interact with patients, facility staff, and physicians; may travel between assigned facilities and locations in the community; and may work in a healthcare facility with controlled air temperature and moderate noise. Exposure to infectious and contagious diseases or materials may occur.

Requirements

• High school diploma or GED required.
• At least 6 months of relevant experience if the candidate does not have a degree.
• Knowledge of office procedures.
• Proficiency with Microsoft Office applications.
• Ability to adapt to supporting software applications.
• Professional attitude and appearance.
• Solid written and verbal communication skills, including good verbal communication and a pleasant telephone manner.
• Ability to be resourceful and proactive when issues arise.
• Strong organizational skills.
• Multitasking and time-management skills, with the ability to prioritize tasks.
• Customer-service attitude.

Nice To Haves

• One to two years of related experience preferred.
• Working knowledge of computers and Microsoft Word, Excel, and PowerPoint preferred.

Responsibilities

• Answer and route telephone calls; professionally greet patients and guests; monitor reception and waiting areas; maintain a professional environment; and distribute incoming mail.
• Obtain signatures and process admissions data in accordance with company policies and procedures while maintaining patient confidentiality.
• Maintain accurate records of hospitalizations, patient travel, and related matters to coordinate scheduling and ancillary testing.
• Prepare medical records for faxing or mailing in connection with travel, transplant, disability, and other matters; organize patient travel and provide requested records.
• Coordinate transient patient paperwork and transfer placements and confirmations with the Clinical Manager.
• Confirm admissions paperwork is complete and send it to designated departments, including by collecting, faxing, and scanning documents.
• Assist with medical appointment referrals and scheduling, and coordinate transportation and referrals.
• Ensure required data entry is completed in Crown Web for ESRD 2728, ESRD 2746, and PART; scan insurance cards monthly.
• Set up and maintain filing systems and basic databases, as applicable; complete forms and reports for company offices, vendors, and agencies.
• Prepare purchase orders using appropriate software and assist with accounts receivable and accounts payable functions as needed.
• Maintain office-supply inventory; assist with audits of medical records for ongoing compliance with medical-record standards; and help collect patient demographic information and Continuous Quality Improvement data.
• Assemble, file, and maintain patient medical records; print daily patient schedules and pull patient charts.
• Arrange package pickup and delivery and assist with month-end reporting requirements.
• Participate in center or team huddles and staff meetings; attend education and training sessions and apply key learnings.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) with company match
• Paid time off
• Parental leave
• Potential performance-based bonuses, depending on company and individual performance, for bonus-eligible positions

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED