Clinic Account Representative

Abbott • Overland Park, KS

2d • Onsite

About The Position

Abbott’s Toxicology division is seeking a Clinical Account Representative based onsite in Overland Park, Kansas. The Toxicology business provides occupational health and substance abuse screening solutions to employers, laboratories, clinics, and government agencies. In this role, you will build and support relationships with occupational health clinic partners across a designated territory, strengthen clinic engagement, resolve operational issues, and support growth within the eScreen clinic network.

The position manages clinic accounts and coordinates with internal teams to address service needs, support onboarding and product adoption, and promote eScreen offerings. It also involves reviewing account data, documenting activity in company systems, maintaining accurate account information, generating reports, and contributing to clinic-network projects and operational initiatives.

Requirements

• Associate degree or equivalent combination of education and experience.
• At least 2 years of professional experience in customer service, account management, client services, sales support, or customer success.
• Experience managing customer relationships through phone and email communication.
• Experience handling multiple customer issues, requests, or accounts simultaneously while maintaining accuracy and follow-through.
• Proficiency with Microsoft Office applications, including Excel.
• Ability to organize, prioritize, and document customer interactions and issue-resolution activities.

Nice To Haves

• Bachelor’s degree in Business, Communications, or a related field.
• Experience supporting customers in healthcare, occupational health, diagnostics, laboratory services, or another regulated environment.
• Experience with CRM platforms such as Salesforce and customer support systems such as Zendesk.
• Experience analyzing account activity, utilization, or performance data to identify opportunities and trends.
• Experience supporting customer onboarding, training coordination, or implementation activities.
• Familiarity with eScreen products, services, or occupational health testing programs.
• Experience managing escalations, service recovery situations, or cross-functional issue resolution.

Responsibilities

• Manage a portfolio of clinic network partners and act as a primary point of contact for account support and issue resolution.
• Build relationships with clinic customers to strengthen engagement and support territory revenue growth.
• Investigate and resolve account concerns, service issues, and escalations in coordination with internal teams.
• Review utilization and productivity data to identify trends, opportunities, and areas needing additional support.
• Promote eScreen products and services through consultative customer interactions and ongoing education.
• Partner with training and regional management teams on clinic onboarding, implementation, and post-training follow-up.
• Support product launches by coordinating outreach, ensuring readiness, and monitoring adoption and utilization.
• Document account activity, outreach, complaints, and resolutions in CRM systems.
• Maintain accurate clinic demographic and account information across multiple systems and platforms.
• Collaborate with customer service, clinic solutions, occupational health, national accounts, and quality teams to support customer success.
• Generate recurring and ad hoc reports for leadership and clinic partners.
• Support special projects and operational initiatives within the clinic network as assigned.

Benefits

• Career development opportunities with an international company.
• Potential eligibility for free medical coverage in the Health Investment Plan (HIP) PPO medical plan in the next calendar year.
• Retirement savings plan with a high employer contribution.
• Tuition reimbursement.
• Freedom 2 Save student debt program.
• FreeU education benefit, providing an affordable and convenient path to a bachelor’s degree.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree