Clinic Account Specialist

Abbott • Overland Park, KS

2d • Onsite

About The Position

The Clinical Account Representative supports growth and relationship management for occupational health clinics within Abbott’s eScreen network. Based onsite in Overland Park, Kansas, the position serves as a trusted partner to clinic accounts, helping resolve issues, educate customers, and develop accounts. Abbott’s Toxicology business provides occupational health and substance abuse screening solutions for employers, laboratories, clinics, and government agencies.

Requirements

• Associate degree or equivalent combination of education and experience.
• At least 2 years of professional experience in customer service, account management, client services, sales support, or customer success.
• Experience managing customer relationships through phone and email communication.
• Experience handling multiple customer issues or accounts simultaneously while maintaining accuracy and follow-through.
• Experience using Microsoft Office applications, including Excel for reporting and data management.

Nice To Haves

• Associate or bachelor’s degree in Business, Communications, or a related field.
• Experience supporting customers in healthcare, occupational health, diagnostics, laboratory services, or related industries.
• Experience working with CRM platforms and customer account management tools.
• Experience reviewing account utilization, performance metrics, or customer trends to guide account activities.
• Knowledge of Alere eScreen products, services, or occupational health programs.
• Experience coordinating customer onboarding, implementation, or training activities.
• Experience managing customer escalations and cross-functional issue resolution efforts.

Responsibilities

• Manage a portfolio of contracted clinic partners and support revenue growth through account management and relationship building.
• Serve as the primary contact for clinic questions, operational issues, and service concerns, and drive timely resolution.
• Support onboarding, implementation, and follow-up for new clinic partners alongside training and regional leadership teams.
• Review clinic utilization and performance data to identify trends, opportunities, and areas needing attention.
• Educate clinics on eScreen products and services and promote adoption and increased utilization.
• Partner with quality, customer service, national accounts, occupational health, and clinic solutions teams to resolve escalated issues.
• Discuss clinic commitments and opportunities that support mutual business growth and customer satisfaction.
• Maintain accurate clinic demographic information and account records across multiple systems.
• Document customer interactions, outreach efforts, complaints, and resolutions in CRM platforms.
• Prepare recurring and ad hoc reports for clinic partners and internal stakeholders.
• Support special projects and territory initiatives as assigned.

Benefits

• Career development opportunities with an international company.
• Employees can qualify for free medical coverage in the Health Investment Plan (HIP) PPO medical plan in the next calendar year.
• Retirement savings plan with a high employer contribution.
• Tuition reimbursement.
• Freedom 2 Save student debt program.
• FreeU education benefit, an affordable and convenient path to earning a bachelor’s degree.
• Health and wellness benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree