Client Witness Liaison/Specialist

Gurstel Law Firm, P.C.•West Des Moines, IA

5d•$23 - $28

About The Position

Gurstel Law Firm, P.C. is seeking a highly organized, detail-oriented Client Witness Liaison/Specialist to serve as the primary contact between the firm’s attorneys and clients’ designated representatives. The role coordinates, tracks, and streamlines requests for client witnesses, affidavits, and testimony, helping litigation cases proceed efficiently, on time, and in compliance with firm and client policies. The position communicates with client contacts to arrange witness availability for trials, hearings, depositions, and arbitrations, whether in person, by phone, or by video. It also coordinates affidavits, declarations, and witness packets; monitors court dates and commitments; maintains case records and client-specific procedures; and handles clerical support. The role works with confidential client and consumer information under applicable firm policies and legal requirements. Gurstel is a multi-state litigation law firm representing creditors in the legal collection process. Its headquarters are in Golden Valley, Minnesota, with offices in Arizona, California, Iowa, Minnesota, Nebraska, Nevada, Utah, and Wisconsin. The firm describes its culture as fast-paced and enthusiastic, grounded in the values of Doing Right, Achieving Results, and Maintaining our Integrity, and committed to diversity.

Requirements

High school diploma or equivalent required.
Exceptional verbal and written communication skills, with comfort handling frequent phone and email communication with corporate clients and legal staff.
Ability to multitask, prioritize high-volume work, and manage competing deadlines in a fast-paced litigation environment.
High degree of accuracy in data entry, document review, and calendar tracking.
Proficiency in Microsoft Office, including Word, Excel, and Outlook, and familiarity with standard office hardware such as scanners and copiers.
Strong work ethic, dependability, sound judgment, and ability to work independently and collaboratively.
Ability to sit for prolonged periods while working at a desk and on a computer.
Ability to lift up to 15 pounds at times.
Close visual acuity to review detailed legal documents, spreadsheets, and case management software displays.

Nice To Haves

Associate degree or bachelor’s degree in Criminal Justice, Paralegal Studies, Legal Studies, Business Administration, or a related field; experience may be substituted for education.
Paralegal Certificate from an ABA-approved program.
Prior experience in a law firm, collections agency, or litigation support environment.
Familiarity with court procedures, hearing or trial scheduling, or the affidavit execution process.

Responsibilities

Receive, review, and log attorney requests for client witnesses, ensuring case details, hearing dates, and jurisdictional requirements are complete.
Communicate with client contacts to request, schedule, and confirm witness availability for trials, hearings, depositions, and arbitrations, in person, by phone, or by video.
Coordinate preparation, delivery, and return of affidavits, declarations, and witness packets for attorney review and execution.
Proactively track court dates and witness commitments to help prevent delays, continuances, or missed appearances.
Facilitate communication among attorneys, paralegals, support staff, and client representatives; provide timely status updates and escalate issues when needed.
Document witness requests, communications, and outcomes in the firm’s system of record.
Handle sensitive and confidential client and consumer information in compliance with firm policy, the FDCPA/Regulation F, FCRA, GLBA, and applicable state privacy laws.
Maintain client-specific witness procedures, contact lists, and compliance requirements.
Perform clerical tasks including data entry, scanning, copying, faxing, and generating correspondence for attorney review.