Client Witness Liaison/Specialist

Gurstel Law Firm P C•West Des Moines, IA

About The Position

The Client Witness Liaison/Specialist serves as the primary point of contact between the firm’s attorneys and clients’ designated representatives. The role coordinates and tracks requests for client witnesses, affidavits, and testimony to help litigation cases proceed efficiently, on time, and in compliance with firm and client policies. The position involves coordinating witness availability for trials, hearings, depositions, and arbitrations; managing witness-related documentation; monitoring court dates and commitments; and maintaining complete records of requests and communications. It also supports communication among attorneys, paralegals, support staff, and client representatives, maintains client-specific procedures and contact lists, handles clerical tasks, and protects confidential information in accordance with applicable regulations and privacy laws.

Requirements

High school diploma or equivalent.
Exceptional verbal and written communication skills and comfort with frequent phone and email communication with corporate clients and legal staff.
Ability to multitask, prioritize high-volume work, and manage competing deadlines in a fast-paced litigation environment.
Strong attention to detail and accuracy in data entry, document review, and calendar tracking.
Proficiency in Microsoft Word, Excel, and Outlook.
Familiarity with standard office hardware, including scanners and copiers.
Dependability, sound judgment, and the ability to work independently and collaboratively.
Ability to sit at a desk and work on a computer for prolonged periods.
Ability to lift up to 15 pounds at times.
Close visual acuity to review detailed legal documents, spreadsheets, and case management software displays.

Nice To Haves

Associate or bachelor’s degree in Criminal Justice, Paralegal Studies, Legal Studies, Business Administration, or a related field; experience may be substituted for education.
Paralegal Certificate from an ABA-approved program.
Prior experience in a law firm, collections agency, or litigation support environment.
Familiarity with court procedures, hearing or trial scheduling, or the affidavit execution process.

Responsibilities

Receive, review, and log attorney requests for client witnesses, ensuring case details, hearing dates, and jurisdictional requirements are complete.
Communicate with client contacts to request, schedule, and confirm witness availability for trials, hearings, depositions, and arbitrations, whether in person, by phone, or by video.
Coordinate the preparation, delivery, and return of affidavits, declarations, and witness packets for attorney review and execution.
Track court dates and witness commitments to help prevent delays, continuances, or missed appearances.
Facilitate communication among attorneys, paralegals, support staff, and client representatives; provide timely status updates and escalate issues when needed.
Record witness requests, communications, and outcomes in the firm’s system of record.
Handle sensitive and confidential client and consumer information in compliance with firm policy, FDCPA/Regulation F, FCRA, GLBA, and applicable state privacy laws.
Maintain client-specific witness procedures, contact lists, and compliance requirements.
Perform clerical tasks including data entry, scanning, copying, faxing, and generating correspondence for attorney review.