Client Wellness Supervisor (Bi-Lingual)

SERENITY HOME HEALTH CARE • Niles, IL

10h • $0 - $20

About The Position

The Client Wellness Supervisor makes home visits to new and existing clients, introduces clients to the agency, and explains their customized scope of service. The role conducts supervisory visits and assessments, evaluates the quality of caregiver services, and provides detailed reports of client correspondence. The position requires strong customer service, organization, interpersonal skills, and time management. The role involves field work for approximately 90% of the workday and requires communication in English, Mandarin, and Cantonese.

Requirements

• High school diploma or equivalent.
• 24-hour Online Caregiver List training certificate.
• Strong attention to detail and documentation.
• Excellent written and verbal communication skills.
• Strong organizational skills.
• Outstanding interpersonal skills.
• Willingness to learn.
• Valid driver’s license, current auto insurance, and a clean driving record.
• Comfortable with field work for 90% of the day.
• Ability to speak and communicate in English, Mandarin, and Cantonese.
• Ability to sit for long periods while driving.

Responsibilities

• Call new clients to schedule home visits.
• Open client cases, confirming that the appropriate documentation and information have been obtained.
• Assess clients’ situations and environments.
• Review and assess the quality of care provided by caregivers.
• Conduct follow-up visits as needed or requested.
• Prepare new client folders for home visits.
• Document all visits and communications with clients and caregivers in AxisCare.
• Conduct client surveys during home visits every 3–4 months.
• Distribute necessary supplies to caregivers or clients as needed.
• Perform other job-related duties as assigned.

Benefits

• Medical, dental, and vision benefits.
• 401(k) with company match of up to 3%.
• PTO.
• Commuter benefits.
• Six paid holidays: Christmas Day, New Year’s Day, Memorial Day, Fourth of July, Labor Day, and Thanksgiving.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED