Client Travel Coordinator

Airshare•Overland Park, KS

11d•Onsite

About The Position

The Client Travel Coordinator is a priority support position responsible for handling concierge-level client requests. The role calls for strong relationship-building, customer service, organizational skills, and work ethic in a fast-paced environment. The position is based in the Overland Park, Kansas office and is not remote or hybrid. The schedule is full-time, 40 hours per week, Tuesday through Saturday, from 9:00 a.m. to 6:00 p.m.

Requirements

At least 2 years of high-end customer service experience in a corporate environment.
High proficiency in using multiple internet, research, and purchasing tools.
Understanding of priorities and urgent requests as delegated by management.
Ability to prioritize and manage multiple tasks in high-pressure situations while developing rapport with clients and their travelers.
Excellent critical-thinking, analytical, and problem-solving skills.
Ability to respond to change.
Ability to work independently and within a team, develop strategies and action plans, and implement goals and objectives.

Nice To Haves

Previous experience booking travel and reservations, including itinerary planning and coordination.

Responsibilities

Schedule and follow up on ground transportation and catering.
Develop and maintain relationships with vendors.
Provide solutions while keeping costs in mind.
Negotiate cost reductions and recover no-show fees.
Accurately update client files.
Notify FBOs of expected services.

Benefits

Medical, dental, and vision insurance, with coverage beginning on the first day of the month after the hire date.
No-cost medical and dental option at the employee level.
Optional supplemental insurance benefits, including accident, hospital indemnity, critical illness, life, short-term and long-term disability, and pet insurance.
Paid parental leave.
Company-paid term life insurance equal to 1.5 times annual salary.
Two 401(k) retirement plans with employer match; participation begins on the first of the month following 30 days of employment.
PTO accrued based on length of employment.
11 holidays per year.
Access to relocation flights.
Free full-size on-site gym with locker rooms and sauna.
Group fitness classes and activities, including pickleball, running club, and ping pong.
Free access to bicycle sharing.
Indoor and outdoor common areas with Wi-Fi.
On-site café and food truck on Wednesdays.
Amazon delivery lockers.
Covered parking.