Client Training Specialist

LeadsOnline • Plano, TX

9d • Hybrid

About The Position

At LeadsOnline, we bridge the gap between technology and justice, empowering law enforcement agencies with cutting-edge solutions to close cases and serve their communities. Our Client Training Specialists play a critical role in our mission, connecting law enforcement agencies with our powerful tools to help them work smarter and faster. Everything we do is grounded in our core values of Service, Energy, Ownership, and People—and we’re looking for someone who embodies these principles. As a Client Training Specialist, you'll play a key role in empowering our clients worldwide to get the most out of our proprietary systems. You'll deliver engaging, effective training across multiple formats and settings from in-person classroom sessions and on-site client visits to webinars, remote sessions, and blended eLearning experiences. Beyond delivery, you'll contribute to the continuous improvement of our training programs and serve as a trusted resource for both external clients and internal teams.

Requirements

• 5+ years of experience in adult training in a technical classroom environment
• Must be US Citizen
• University degree in a relevant technical field
• Experience in computer hardware and software installation
• Excellent communication and interpersonal skills
• Strong team player with demonstrated ability to collaborate effectively
• Ability to take on a leadership role and act as a coach
• Train in English and Spanish
• Ability to travel approximately 22 weeks per year within the US and internationally
• Availability to work irregular hours and weekends as needed
• Work independently with minimal supervision

Nice To Haves

• Portuguese and / or French a plus
• Knowledge and/or experience in forensic science and/or firearms is an asset

Responsibilities

• Deliver training on our proprietary systems in classroom settings and/or at client sites
• Administer post-training assessments to ensure student learning has met course objectives
• Schedule and deliver coaching sessions and webinars on specific topics
• Deliver remote training sessions using appropriate platforms and tools
• Apply new technologies to deliver courses and improve the learning experience, including distance learning, interactive eLearning, and blended training approaches
• Apply the principles of adult learning in all training delivery
• Participate in courseware and training tool conception, as required
• Deliver training on proprietary systems to internal customers, as required
• Maintain and continuously update personal skill set to stay current with system and product developments

Benefits

• Employee paid Medical, Dental, and Vision
• Generous paid vacation
• 401k with company matching
• HSA with employer contributions
• FSA
• Supplemental coverage such as accident, critical illness, hospitalization, life
• Short-Term and Long-Term Disability
• Parental Leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level