Client Tech Support Engineering - Sr Professional I

Fiserv • Alpharetta, GA

6d

About The Position

As a Client Tech Support Engineering - Sr Professional I at Fiserv, you will provide advanced technical support to clients, helping ensure high client satisfaction and the smooth functioning of services. You will work directly with clients to troubleshoot and resolve complex issues, collaborate with internal teams to improve support processes, and maintain detailed documentation. The role also includes managing secure and efficient file transfers for internal and external stakeholders. Responsibilities may be modified and are not intended to be all-inclusive.

Requirements

• At least 4 years of experience in technical support and client service.
• At least 2 years of experience troubleshooting technical issues related to hardware, software, and network connectivity.
• At least 2 years of experience with Office 365, ticketing systems, and remote support tools.
• At least 2 years of experience with FTP, SFTP, and other file transfer technologies.
• At least 4 years of an equivalent combination of educational background, related experience, and/or military experience.

Nice To Haves

• Experience in the financial services industry.
• Experience with automation tools and scripts.

Responsibilities

• Provide advanced technical support to clients and resolve complex issues in a timely manner.
• Collaborate with internal teams to address client issues effectively and efficiently.
• Document and track client interactions and solutions in the support database.
• Assist in developing and improving support processes and tools.
• Maintain and update IT support documentation, FAQs, and training materials.
• Manage file transfer processes to ensure secure and efficient delivery of files to internal and external stakeholders.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed