Client Support Technician

FLATTER INC•Hill AFB, UT

2h•$55,000 - $60,000

About The Position

Flatter, inc. (Flatter) is hiring a Client Support Technician to support full lifecycle IT and cyber services for the operation and coordination of support, defense, and sustainment of ICBM enterprise IT environments across on-premises, cloud, and hybrid architectures. The position delivers scalable, resilient, and compliant services to maintain security, availability, and mission readiness as enterprise needs evolve, providing proactive and reactive support across functional areas. The technician provides hands-on and advanced technical support for end-user devices, applications, and peripherals, including installation, configuration, maintenance, and troubleshooting while protecting the security and availability of supported environments. This position is in support of a proposal.

Requirements

Demonstrated ability to diagnose and resolve endpoint hardware, operating system, software, peripheral, and connectivity problems.
Working knowledge of device lifecycle management, endpoint security, patching, and configuration control.
Ability to perform hands-on installation and support in office, secure, and mission environments.
Ability to document technical work clearly and coordinate escalations while retaining ownership of the user outcome.

Responsibilities

Install, configure, maintain, repair, and replace desktops, laptops, tablets, peripherals, operating systems, and approved software.
Resolve complex hardware, application, communications, malware, and endpoint issues escalated by the Service Desk.
Document diagnostic research, actions, test results, and final resolutions in the Government-approved service management system.
Coordinate with subject matter experts, system owners, vendors, and other technical support organizations when specialized support is needed.
Apply approved endpoint security configurations, patches, software packages, and network-specific controls.
Support acquisition coordination, device staging, deployment, refresh, transfer, inventory accountability, and secure disposition activities.
Follow privileged-access requirements and maintain compliance with DoDI 8140 and DAFMAN 17-1305 when elevated rights are required.
Train users on device setup, approved applications, peripherals, and basic troubleshooting as needed.
Perform work within authorized Government policies, plans, processes, tools, and environments across on-premises, cloud, and hybrid architectures.
Protect Government systems and data at the assigned classification and impact level, and maintain required clearance, special access, privileged-access approval, and DoD 8140/8570-aligned certification.
Document work, decisions, risks, issues, and resolutions in Government-approved systems and support audits, quality reviews, and monthly status reporting as directed.
Participate in Government-directed training, modernization initiatives, working groups, surge support, and continuous process improvement activities.