Client Support Specialist

Landtrust Title Services•Schaumburg, IL

1d•$45,000 - $55,000

About The Position

The Client Support Specialist serves as the primary point of contact for agents, attorneys, lenders, and internal team members before and after a file is scheduled for closing. The role manages requests related to upcoming closings and general title inquiries while delivering customer service aligned with Landtrust’s customer experience standards. Specialists are expected to respond to emails within two hours and provide timely, accurate support, including answering questions, preparing CPLs and preliminary Closing Disclosures, and directing clients to the appropriate team members for specialized assistance. The position includes completing New File Reviews in Resware, preparing and issuing Closing Protection Letters and lender documents, supporting attorney-based title transactions, and handling earnest money receipts and refund requests. Productivity expectations include completing an average of 10–20 New File Reviews and preparing and issuing 10–15 CPLs per day. The role also includes weekly team meetings and monthly Client Support meetings.

Requirements

Prior customer service experience.
Strong written and verbal communication skills.
Effective problem-solving abilities.
Patient and level-headed, with the ability to perform well under pressure.
Strong attention to detail.
Ability to collaborate and work effectively within a team.
Team-oriented mindset.
Demonstrates ownership and accountability for work.

Responsibilities

Manage incoming requests in the shared inbox and respond professionally in line with service standards.
Complete New File Reviews in Resware by opening files, preparing FedEx labels, requesting buyer’s attorney fees and commission statements, obtaining final lender figures, and labeling documents accurately.
Prepare and issue Closing Protection Letters (CPLs) and other required lender documents.
Prepare Strict Joint Order (SJO) agreements for earnest money in attorney-based title transactions.
Provide earnest money receipts and assist with processing refunds for cancelled transactions.
Serve as the primary point of contact for earnest money inquiries and requests.
Prepare FedEx shipping labels for outgoing documents.
Research and verify property tax information.
Prepare preliminary Closing Disclosures and fulfill lender-related title requests.
Enter buyer’s attorney fees accurately in Resware.
Upload, associate, and properly label lender and seller documents within Resware.
Attend weekly team meetings and monthly Client Support meetings.
Respond to and/or acknowledge personal and team emails within two hours in accordance with CX guidelines.
Complete an average of 10–20 New File Reviews per day and prepare and issue an average of 10–15 CPLs per day.