Client Support Specialist - Intern

Fibersmith Software • Columbia, MO

12d

About The Position

Fibersmith is seeking a customer-centric Client Support Specialist to support telecommunications providers across the country that use the company’s Vision software-as-a-service product to manage daily business operations. The role involves responding to client questions, troubleshooting technical and system issues, and providing timely resolutions while building positive client relationships. The specialist is expected to become a product expert, document client interactions, create bug tickets when appropriate, and help improve systems, operational tasks, and software features.

Requirements

• Experience in a service role involving public interaction.
• Eagerness to learn and confidence using new technology.
• Ability to present ideas in a user-friendly, business-friendly manner.
• Ability to thrive in a fast-paced, multitasking environment with changing daily demands.
• Willingness to work outside regular business hours as needed to meet client needs.
• Self-motivation and commitment to high-quality work.
• Flexibility to adapt to the changing needs of a growing business.
• Ability to work effectively with a diverse group of people at all organizational levels.
• Professional maturity to take ownership, operate transparently, and focus on results.

Nice To Haves

• Technical background or experience in the software industry.

Responsibilities

• Respond to client emails and phone calls in a timely and accountable manner, locating answers and resolving problems as needed.
• Provide SaaS support and maintain productive, positive interactions with clients.
• Troubleshoot system issues affecting clients or team members and create bug tickets when appropriate.
• Maintain detailed documentation of client questions, answers, and interactions.
• Analyze systems and operational tasks to increase efficiency, automate processes where possible, and enhance software features.
• Work with quality assurance to identify bugs and new features that could improve the end-user experience.
• Make informed recommendations for improvements to oneself, coworkers, products, and services.

What This Job Offers

• Career Level: Intern
• Education Level: No Education Listed