Client Support Specialist

Employee Navigator • Omaha, NE

6d • $50,000 - $56,000 • Onsite

About The Position

The Client Support Specialist delivers a world-class experience to Employee Navigator customers. The Client Support team guides broker clients through key moments in their customer journey and shares expertise to help users become proficient with the platform. The role is directly responsible for the experience of thousands of customers. This is an onsite position, five days a week.

Requirements

• At least 3 years of experience in a client-facing environment, with a proven ability to produce positive results.
• Strong customer service skills, including empathy, accuracy, compassion, responsiveness, resourcefulness, and conscientiousness.
• Ability to address challenging questions and provide answers that are quick and easy to understand.
• Commitment to improving personal knowledge, customer knowledge, and the product.
• Problem-solving ability and skill in accurately documenting and communicating issues.
• Proficiency with Microsoft Office products, including Excel.
• Bachelor’s degree or equivalent years of experience.

Nice To Haves

• Experience with benefits administration, insurance, or payroll.

Responsibilities

• Become an expert in all facets of the Employee Navigator platform through departmental and independent hands-on training.
• Use knowledge of Employee Navigator products and services to resolve client issues and answer questions, exceed expectations, and help clients understand product value.
• Provide first-line customer support by email, phone, and support forum.
• Assist clients with case builds, including benefits enrollment, carrier and payroll integrations, and employee onboarding.
• Collaborate with teammates on process improvements and strategies for making the most of the software.
• Consult with customers on Employee Navigator’s complex products and technologies.
• Recommend potential best practices and training on Employee Navigator solutions to company leadership, based on client input or experience.
• Conduct webinar training sessions.
• Resolve issues and provide solutions with general direction, seeking guidance in complex situations.

Benefits

• Paid time off
• Volunteer Time Off
• 401(k) with company match
• Medical insurance
• Dental insurance
• Vision insurance
• Disability coverage
• Educational reimbursements
• Paid parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level