Insurance Client Service Representative

Financial Services of America • Troy, MI

2h • $42,000 • Onsite

About The Position

FSA Insurance Agency is hiring a Client Support Specialist to assist current and prospective clients with insurance questions, policy updates, and quotes. The role supports agency agents and helps keep new business opportunities moving through timely follow-up. The position is full-time and on-site in Troy, Michigan.

Requirements

• Prior customer service experience, including handling client questions, documenting requests accurately, and following through to resolution.
• Strong written and verbal communication skills.
• Ability to manage multiple requests, prioritize work, and keep track of details.
• Sound judgment and willingness to take ownership of client concerns.
• Willingness to obtain Michigan Property & Casualty and Life & Health insurance licenses; FSA Insurance Agency covers the cost of obtaining these licenses.

Nice To Haves

• Experience servicing insurance policies, preparing quotes, or working with insurance carriers.
• Independent agency experience.
• Sales experience.

Responsibilities

• Respond to client questions, research concerns, and follow through until each issue is resolved.
• Support existing clients with policy updates and other day-to-day service requests.
• Prepare home, auto, life, and health insurance quotes once licensed.
• Track new business opportunities and follow up on open quotes and client requests.
• Keep client records accurate and up to date, including conversations, policy changes, and next steps.
• Explain the agency’s insurance products and services in clear, straightforward language.

Benefits

• 401(k) company plan.
• Healthcare insurance plan.
• Training and ongoing coaching from experienced agents and team leads.
• The agency covers the cost of obtaining required insurance licenses.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed