Client Representative - Business Insurance

Marsh McLennan•Chesterfield, MO

2d•Hybrid

About The Position

The Client Representative–Business Insurance position assists client service team members with billing and processing for new and renewal clients. The role handles daily servicing tasks for a designated team or book of business and may begin supporting a small book independently. Success requires the ability to work both independently and collaboratively. The representative supports pre-renewal work, binding documents, policy delivery, and mid-term policy services. The role also handles core client-management workflows, contributes to process improvements, helps prepare proposals and renewal materials, and maintains positive relationships with clients and company underwriters to support timely, accurate service and a positive client experience.

Requirements

High school diploma or equivalent.
Property/Casualty license, or ability to attain one.
Ability to work well in a team environment, maintain a positive work atmosphere, and develop healthy internal and external relationships.
Strong analytical skills, including the ability to negotiate quotations, evaluate client needs, and develop innovative business solutions.

Nice To Haves

At least 1 year of experience in customer service, underwriting, or commercial lines insurance for a carrier or broker.
Familiarity with insurance company markets, binding authority, and underwriting guidelines.
Some college or higher education.
Experience with Sagitta and Epic.

Responsibilities

Assist with pre-renewal application assembly, loss runs, and loss summaries; prepare pre-renewal entries and communications, gather renewal updates, and assess carrier requirements.
Assist the service team with issuing binding documents, including processing auto ID cards, preparing templates, issuing certificates of insurance, and invoicing new and renewal policies.
Review and prepare new and renewal policies for delivery, ensuring compliance with bind order instructions, checking company forms, and verifying coverage limits.
Complete mid-term policy services, including receiving endorsement orders, submitting change requests to carriers, reviewing audits and endorsements, and resolving discrepancies with clients and carriers.
Produce certificates of insurance and update the Agency Management System; invoice endorsements and audits and process cancellations.
Identify opportunities for process improvements and efficiencies and determine strategies for implementation within the team.
Perform basic client-management workflows, including accurate invoicing, online rating on carrier websites, client setup and communication in Indio, and managing one-off policy renewals with minimal oversight.
Complete mandatory policy-renewal items according to established timelines and processes.
Collaborate with service and sales team members to prepare proposals, renewal premium comparisons, and presentation materials.
Maintain positive relationships with clients and company underwriters, ensuring timely and complete interactions to minimize error or omission claims.
Engage with clients to provide a positive experience and address inquiries effectively.