Client Support Specialist II - 2071

MeridianLink

6d • $47,130 - $68,400

About The Position

The Client Support Specialist II serves as the first line of defense in resolving customer issues and addressing inquiries for MeridianLink mortgage. The role responds to incoming client communications, documents interactions in case management systems, provides updates on ongoing resolutions, and resolves inquiries through established methods. Issues that cannot be resolved directly are escalated to the appropriate departments.

Requirements

• Solid interpersonal, written, and verbal communication skills.
• Self-motivated and highly organized, with strong attention to detail.
• Prior technical support and/or customer service experience.

Nice To Haves

• Bachelor’s degree from an accredited college or university in a software-related field, or equivalent technical experience, with a current major GPA of 3.0 or higher preferred.
• Familiarity with credit application, loan, underwriting, and credit scoring processes.

Responsibilities

• Coordinate with internal departments to resolve client issues and follow through until completion.
• Handle inquiries using judgment and basic decision-making authority to resolve customer concerns.
• Assist in developing support delivery strategies, escalation procedures, and training while mentoring Client Support Specialist I associates.
• Provide information about products and services, answer questions, and resolve client issues.
• Complete activities supporting implementation of procedures.
• Ensure inquiries are properly followed up on and resolved.
• May fill in for a supervisor during staff or customer meetings.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed