Client Support Representative (12 month contract)

Co-operators • Regina, SK

5d • Hybrid

About The Position

The Client Support role provides clerical and administrative support to the agency including answering and placing phone calls, coordinating with vendors, maintaining and updating agency websites and social media content. We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy. That’s why we prioritize our people, to ensure we provide a strong culture and development opportunities which enables our team to thrive and to live our purpose. The best part is that you will work with people that care passionately about you, our clients and our communities.

Requirements

• Proficiency in English is essential to the main duties in this role, including servicing and communicating primarily with majority non-francophone clients, groups, teams. The essential non-French duties are not assignable to adjacent or other team members.
• You influence change and are committed to continuous improvement, in order to exceed client expectations.
• You leverage critical thinking skills to identify problems and proactively propose solutions.
• Your strong communication skills allow you to clearly convey messages.
• You’re an effective team player who shares knowledge to support our peers.
• You will be subject to a Background check as a condition of employment, in the event you are the successful candidate.

Nice To Haves

• Administrative Assistant program or administrative experience is an asset.
• Customer service experience or related business experience is preferred.

Responsibilities

• Act as primary telephone contact by receiving and redirecting callers.
• Monitor incoming email and daily work lists.
• Provide a full range of administrative support services including invoice processing, order/purchase supplies, and other support as required.
• Coordinate with vendors and supplies to address repair/maintenance requests
• Process and submit requests for internal system access
• Maintain and update agency websites and manage Facebook content, ensuring timely, accurate, and consistent communication across platforms
• Perform other administrative duties as assigned

Benefits

• Training and development opportunities to grow your career.
• Flexible work options to support personal and family needs.
• A holistic approach to your well-being, with physical and mental health programs and a supportive workplace culture.
• Volunteer opportunities to give back to your community.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed