Correspondent Client Support Manager

JPMorgan Chase & Co.•Lansing, IL

About The Position

Join our fun, high-energy Correspondent team as a Client Support Manager in Chase Home Lending, where you’ll apply your strong understanding of home lending products while serving as a key point of contact for correspondent clients. Our Chase Correspondent Home Lending Team purchases closed mortgage loans and mortgage servicing rights from independent mortgage banks and financial institutions across the country with a focus on delivering liquidity, reliability and market leading services. We’re a relationship-driven investor committed to our clients and the communities we serve together. With Chase, clients get unparalleled access to the full capabilities of JPMorgan Chase — extending far beyond the services of a traditional correspondent investor. As a Client Support Manager in Correspondent Lending you will maintain effective relationships with current Mortgage Bankers and financial institution clients. You will support the Client Relationship Manager across all client-facing activities by building and maintaining effective relationships with existing mortgage banking and financial institution clients. You’ll help manage a portfolio of 45–60 clients through responsibilities such as client training, strategic planning, and account maintenance.

Requirements

3+ years experience with direct exposure to most of the following areas: Product development, Mortgage Finance and Mortgage Origination Operations (Underwriting, Processing, Loan Delivery)
Competent at using personal computer, managing remote system connection, intermediate skills in Excel, navigating multiple systems and software types
Proven analytical skills needed to analyze issues/opportunities and recommend solutions
Interact with Executives, Loan Originators and Capital Markets managers
Proven track record in gaining working knowledge of mortgage loan pricing, Correspondent contract requirements, and understanding potential risks of mortgage banking
Capable of gaining general mortgage loan credit policy and loan purchase process knowledge in a short period of time (<90days)
Talents and skills must be matched with the ability to facilitate issues and opportunities between Chase and clients with reasonable guidance from their manager

Nice To Haves

Ability to build client relationships with strategic planning to maximize opportunities
Mortgage margin management and pricing skills
Ad-hoc client facing skills
Bachelor's degree in finance or business

Responsibilities

Demonstrate understanding of client needs, communicate Chase priorities, and identify opportunities to increase product penetration
Collaborate with key internal partners on process integration and promote a culture of continuous improvements of end-to-end workflow and process that are client facing
Identify risks through interactions with all position levels of the client (Administrative to Executive), respond to requests from Counterparty Risk Management, and facilitate the resolution of all client risk events (Negative news, legal actions, poor performance)
Support Client Relationship Manager. Establish and maintain effective relationships with current clients and maximize their opportunity while ensuring they remain in good standing with Chase