Parts Correspondent

The Raymond Corporation•Ashland, VA

8h•Onsite

About The Position

The Parts Correspondent is a full-time, hourly position. Hours worked are 8:00 a.m. – 5:00 p.m., Monday – Friday, with one hour for lunch, unless the Parts Manager determines that business needs warrant a different work schedule. Werres Corporation, is part of The Raymond Corporation and Toyota Material Handling Systems North America. Since 1935, Werres Corporation has been providing material handling equipment, customized engineering systems, and forklift equipment to clients throughout Maryland, Virginia, West Virginia, Washington D.C. and the Federal Government worldwide.

Requirements

Material Handling equipment parts experience in auto, trucking, heavy equipment or forklift
Excellent communication skills to interact in a positive manner with all customers (internal and external)
Strong problem solving/analytical skills.
Excellent customer service skills
Ability to operate computer software and web based portals.
To be cognizant of profits and margins as they pertain to parts sales.

Responsibilities

Handle the day-to-day procedures associated with ordering and processing material handling equipment parts orders.
Find opportunities for increased sales and profit margin.
Telephone and personal interaction with internal and external customers and vendors.
Daily tracking reports and backorder follow-up.
Processing orders on a daily basis to fill all customer needs.
Researching and sourcing correct parts for internal and external customers.
Manage and assist external and internal customers with process disruptions, such as parts on back order, parts shipped incorrectly.
Receive inventory and branch transfers into ERP as needed.
Assisting with various inter-departmental issues as they arise.
Processing customer orders by phone, fax, or email.