Client Support Manager

Quantum Health, Inc.•Dublin, OH

4d•Hybrid

About The Position

The Client Support Manager works within the Emerging Growth Business Unit to ensure client success and satisfaction. The role goes beyond traditional account management, supporting multi-year account strategy, measurable financial performance, stakeholder engagement, and the development of long-term client partnerships. It connects Product, Insights & Reporting, and Sales by translating analytics into strategic business value and connecting health quality and cost management to financial outcomes. The position supports client onboarding and ongoing account management, serves as the primary contact for assigned clients, monitors account health, and develops client relationships to support satisfaction, retention, and renewals. It also advises on industry and market developments, analyzes data to demonstrate solution value, relays client feedback internally, trains clients and their partners, and coordinates cross-functional teams to deliver against client priorities. The role is based at the Nashville, Tennessee office with hybrid flexibility, or may be performed remotely from anywhere in the United States. Travel is required as needed based on client demands and business cycles.

Requirements

Bachelor’s degree in healthcare or business administration, an equivalent field, or equivalent qualification as stated in the posting.
5–8+ years of experience in client or account management in the healthcare field.
Proven ability to manage client relationships and deliver high levels of customer satisfaction.
Deep understanding of the healthcare industry and its challenges, with an emphasis on health plans.
Excellent communication, presentation, project management, and interpersonal skills.
Comfort generating and explaining financial analyses and savings.
Analytical mindset and ability to interpret data and generate actionable insights.
Ability to work independently and collaboratively in a fast-paced environment.
Proficiency in CRM software and client success tools.
Willingness to travel as needed based on client demands and business cycles.
Must be legally authorized to work in the United States on a permanent and ongoing future basis without requiring sponsorship.

Responsibilities

Support onboarding for new clients, including initial configurations, training, best practices, and transition to ongoing support.
Serve as the primary point of contact for assigned clients, address day-to-day needs, resolve issues, and advocate for client success.
Anticipate evolving client needs based on market dynamics, knowledge of Edge and Edge-adjacent solutions, and knowledge of the health plan space; recommend high-impact initiatives.
Develop and maintain client relationships to support satisfaction, retention, and renewals.
Monitor account health using performance, engagement, and financial indicators to mitigate risk and identify opportunities for improvement.
Use analytics tools to generate insights and reports that demonstrate solution value and support strategic client discussions.
Collect and relay client feedback to Product, Solutioning, and Engineering teams to support continuous improvement and innovation.
Conduct training sessions, webinars, and workshops for clients and their partners, including health plans and benefits staff.
Communicate client strategic priorities internally and mobilize cross-functional teams to achieve client goals, drive adoption, and maximize solution value.
Address and resolve client issues or challenges in a timely and effective manner.
Collaborate with Sales, Product, Marketing, Client Operations, and Insights teams to ensure seamless execution, consistent messaging, and alignment with client strategy and solution value.
Perform other duties as assigned.

Benefits

Competitive base and incentive compensation.
Health, vision, and dental coverage, including healthcare navigation services.
Life insurance.
Legal and identity protection.
Adoption assistance.
Employee Assistance Program (EAP) and Teladoc services.
401(k) plan with up to 4% employer match and full vesting on day one.
Paid time off.
Seven paid holidays.
Parental leave.
Volunteer days.
Paid sabbaticals.
Tuition reimbursement up to $5,250 annually.
Certification and continuing education reimbursement.
Discounted higher education partnerships.
Paid trainings and leadership development.
Modern workplace amenities, including full-service dining, free snacks and drinks, a complimentary 24/7 fitness center with group classes, outdoor walking paths, a game room, notary services, and dry-cleaning services.