EFM Client Support Coordinator - Leaseback

Enterprise Holdings•Olivette, MO

1d•Remote

About The Position

Enterprise Fleet Management is seeking a Client Support Coordinator for the Leaseback team. This role involves developing and maintaining strong relationships with EFM groups, Clients, License and Title administrators, and third-party lending companies to support leaseback acquisition and related transactions. The Coordinator will also provide customer service for Vehicle Acquisition, lease modifications, product support, and License and Title services. This is a full-time remote position based in the Greater St. Louis, MO Metropolitan area, with a schedule of Monday through Friday, 8 a.m. to 5 p.m. CST. The pay range is $23.46 per hour USD.

Requirements

Must live in the Greater St. Louis metropolitan area
One to two years successful experience in client communication
Two or more years of successful experience analyzing data, troubleshooting and identifying issues
Two or more years of logistics, sales or vendor support experience
Intermediate skills of Microsoft Office applications (Word, Excel, Outlook)
Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future

Nice To Haves

Executing
Working with a Team
Customer Service
Detail-Oriented
Analyzing
Communication
Flexibility

Responsibilities

Serve as a primary contact for leaseback-related services for Group personnel on behalf of clients; Research and respond to questions or issues, via email and phone, from Group personnel, clients and lienholders
Support the leaseback initiation to title completion process, coordinate the collection required titles and agreements, assist in license and titling needs through sale, and support various vehicle needs that occur throughout the lease creation
Develop and maintain relationships with Groups, License and Title, and lending companies to execute all leaseback options, including client communication, document collection, sale processing, and titling; while providing proactive and timely status updates with clients
Manage several separate client leasebacks simultaneously while providing excellent client service and follow up to clients and Group personnel
Problem solve and provide resolution to potential quote creation and titling issues as applicable