Client Support Coordinator

Hilb Group

7h • $22 • Remote

About The Position

At Hilb Group, a Top 25 middle-market independent insurance broker founded in 2009, associates are recognized as the greatest asset. The company promotes a service-driven culture of high performance, encouraging career and professional development. Hilb Group offers expertise in property & casualty, employee benefits, human resources consulting, and retirement services to businesses and individuals nationwide, combining the resources of a large broker with the personal service of a small agency. The company's values are trust, passion, integrity, and growth. The Hilb Group is seeking a motivated and ambitious Client Support Coordinator to join their team. This is a remote position, though it reports to the agency located in Mansfield, MA. The ideal candidate should be motivated, well-organized, able to prioritize, and work well within a team.

Requirements

• Developed computer skills with proficiency in Microsoft Word and Excel
• Willing and able to perform each essential responsibility satisfactory
• Excellent organizational skills
• A keen attention to detail
• Strong administrative and analytical skills
• Reliable with a high degree of confidentiality and integrity
• Thrives in a fast-paced environment and can adapt at prioritizing responsibilities and tasks to effectively meet deadlines
• Personable, a good listener and can effectively communicate with all staff and client types through both written and verbal means
• Works efficiently both independently and as a member of a larger team
• Ability to read and interpret documents such as operating procedures, quality control procedures, and instructions
• Ability to speak effectively in one-on-one conversations and before groups
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form

Nice To Haves

• At least 1 to 2 years of previous experience in HR/Benefits is preferred, but not required

Responsibilities

• Processes client new hires, terminations and change forms
• Processes employee enrollments, renewals, changes, and terminations for medical, dental, vision, life, disability, and other benefits programs
• Maintain/Update QC sheets
• Process reconciliation from Reconciliation team
• 401(k), 403(b) Retirement Contribution report processing and tracking
• Assists in data entry and maintenance of client employee information as instructed by the Client Account Managers
• Utilize internal tracking system to retrieve work in priority order
• Enter work into internal tracking system
• Maintain regular and punctual attendance
• Continues to educate oneself on new aspects and areas of benefits and payroll
• Performs general administrative support for Client Services department as needed
• Back-up for answering HRK main number
• Works on special projects as is needed
• Willing and flexible to help with any urgent issues that happen to arise at the company, even if they are outside the immediate scope of the role
• Work overtime as necessary

Benefits

• Compensation: $22.00 an hour.
• Company Paid Life Insurance, Long-Term and Short-Term Disability.
• Medical, Dental, Vision and FSA/HSA plans.
• 401(k) with company match.
• Additional voluntary benefits including Critical Illness, Accident Insurance, Hospital Indemnity and Supplemental Life Insurance, Legal and Identity Protection, and Pet benefits.
• Generous PTO.
• An awesome team of professionals!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees