Client Support Consultant - Tax

ADP•Tempe, AZ

18h•Onsite

About The Position

ADP is hiring a Senior Client Support Consultant. This role serves as ADP's front-line for solving clients' challenges, including issue resolution, answering questions, helping clients, and training their users on ADP technology. The primary goal is to assist clients who have between 1-49 employees. The role requires comfort working in a metrics-driven call center environment with a structured day, clear and professional communication skills, and the ability to handle a high volume of inbound calls. The company offers career advancement opportunities, award-winning training, world-class service guidelines, and an inclusive environment with a culture of collaboration and belonging.

Requirements

At least 7 years of experience in a customer service environment, with proven ability to produce positive results.
A strong focus on Client Satisfaction in a relevant industry or as an HR/HRIS practitioner with systems experience.
At least 5 years of professional consulting experience or equivalent experience as a practitioner in a systems-related organization.
Ability to work overtime hours during peak seasons.
Military experience is considered an acceptable alternative experience.

Nice To Haves

A college degree is considered a plus but not required.

Responsibilities

Help clients manage their business using ADP solutions, including troubleshooting and probing to resolve payroll issues.
Partner with multiple business units and teams for troubleshooting and delivering a seamless client experience.
Continually upgrade knowledge and skills on payroll, including federal and state compliance, standard operating procedures, administrative practices, other products, and desktop support tools.
Adhere to a daily schedule and organize to deal with a high volume of inbound calls, with potential for increased daily phone time during peak seasons.