Client Support Associate
Alphabe Insight Inc•Boston, MA
•Onsite
About The Position
We are seeking a detail-oriented and service-driven Client Support Associate to join our Boston team. In this role, you will act as a key point of contact for clients, ensuring their needs are met with professionalism and efficiency. You will support daily operations, coordinate communication, and contribute to delivering a high-quality client experience across all touchpoints.
Requirements
- Strong communication and interpersonal skills
- Excellent organizational and time management abilities
- Problem-solving mindset with attention to detail
- Ability to multitask in a fast-paced environment
- Professional demeanor with a client-first approach
- Proficiency in basic computer systems and office tools
Responsibilities
- Serve as the primary liaison between clients and internal teams
- Respond to client inquiries in a timely and professional manner
- Monitor and manage client accounts to ensure satisfaction and retention
- Coordinate logistics updates and communicate status reports clearly
- Assist in resolving client concerns and escalating issues when necessary
- Maintain accurate records of client interactions and transactions
- Support administrative and operational tasks related to client services
Benefits
- Competitive salary package
- Opportunities for professional growth and career advancement
- Collaborative and supportive work environment
- Skill development and ongoing training
- Stable, full-time employment with long-term potential
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
