Client Support Associate
About The Position
Jackson Hewitt is seeking a Seasonal Client Support Associate to provide a welcoming, customer service-oriented experience for clients visiting its offices. The role involves engaging with clients, confirming appointments, following up with past and potential clients, distributing marketing materials, and keeping clients engaged during wait times. The position is suited to someone with strong communication skills who enjoys building relationships and is willing to learn in a customer-focused environment. The posting welcomes applicants regardless of work background or experience level. The posting lists both full-time and part-time positions and offers flexible scheduling. Compensation is $16.00–$18.00 per hour. PTIN certification is required. Jackson Hewitt also describes tax training, continuing education, and on-the-job mentorship opportunities.
Requirements
- Strong interpersonal and communication skills.
- Experience in a fast-paced retail environment.
- Basic computer proficiency and the ability to troubleshoot.
- Willingness to learn and grow in a customer-focused role.
- PTIN certification is required.
Nice To Haves
- Prior customer service or sales experience is preferred, but not required.
Responsibilities
- Engage with clients and provide a welcoming, exceptional client experience.
- Confirm client appointments.
- Follow up with past and potential clients.
- Distribute marketing materials.
- Keep clients engaged during wait times.
Benefits
- Earned Wage Access
- 401(k) with company matching
- Competitive salary
- Dental insurance
- Employee discounts
- Flexible schedule
- Health insurance
- Opportunity for advancement
- Training and development
- Vision insurance
- Work Lotto opportunity to win money for logged shifts
- Teladoc sessions for the employee and household for $18 per month
- Free identity theft protection
- Corporate discount program
- Free tax preparation training
- PTIN registration reimbursement
- Referral bonus opportunities
- Free continuing tax education
- Medical and prescription benefit option after working 1,560 hours annually
- Earned Wage Access to access a portion of earned wages before payday
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
