Client Support Associate

AGD•Woodbury, NJ

10d

About The Position

Jackson Hewitt is hiring a Seasonal Client Support Associate to welcome visitors and support an exceptional client experience in its offices. The role involves engaging with clients, confirming appointments, following up with past and prospective clients, distributing marketing materials, and keeping clients engaged while they wait. The posting welcomes applicants regardless of work background or experience level and describes a customer-focused role with opportunities to learn and grow. Full-time and part-time positions and flexible schedule options are available.

Requirements

Strong interpersonal and communication skills.
Experience in a fast-paced retail environment.
Basic computer proficiency and ability to troubleshoot.
Willingness to learn and grow in a customer-focused role.

Nice To Haves

Prior customer service or sales experience is preferred, but not required.

Responsibilities

Welcome clients and serve as a friendly point of contact for office visitors.
Engage with clients and help provide an exceptional client experience.
Confirm appointments.
Follow up with past and potential clients.
Distribute marketing materials.
Keep clients engaged during wait times.

Benefits

Earned Wage Access, including access to a portion of earned wages before payday.
Training and development.
Competitive salary.
Employee discounts and corporate discount program.
Flexible schedule options.
Opportunities for advancement.
Work Lotto: a chance to win money for logged shifts.
Low-cost benefits, including healthcare, dental, and vision.
Teladoc sessions for the employee and household for $18 per month.
Free identity theft protection.
Free tax preparation training and PTIN registration reimbursement.
Referral bonus opportunities and an employee referral program.
Medical and prescription benefit option after working 1,560 hours annually.
401(k) with company match after working the first 1,000 hours.
Free continuing tax education.
On-the-job mentorships.
Tax training for beginners and continuing education courses for experienced Tax Pros.