Client Support Associate

ETF•Penitas, TX

About The Position

The Client Support Associate helps provide exceptional client experiences in a welcoming, customer service-oriented environment. The role involves engaging with clients, confirming appointments, following up with past and prospective clients, distributing marketing materials, and keeping clients engaged during wait times. The posting also describes visiting local shops, events, and community locations to build brand awareness and recruit talent, using local market knowledge and social media to expand the organization’s reach and talent pipeline. Seasonal, full-time, and part-time opportunities are mentioned. No specific work background or experience level is required, and training and opportunities for advancement are offered.

Requirements

Strong interpersonal and communication skills.
Experience in a fast-paced retail environment.
Basic computer proficiency and ability to troubleshoot.
Willingness to learn and grow in a customer-focused role.
PTIN certification is indicated as required.

Nice To Haves

Prior customer service or sales experience is preferred, but not required.

Responsibilities

Engage with clients and help ensure exceptional client experiences.
Confirm appointments and follow up with past and prospective clients.
Distribute marketing materials and keep clients engaged during wait times.
Visit local shops, events, and community locations to drive brand awareness and recruit talent.
Use local market knowledge and social media skills to expand the organization’s reach and build a talent pipeline.