Client Support Associate
About The Position
The Client Support Associate is a customer-facing role focused on creating welcoming, exceptional client experiences and providing essential support in the office. The associate engages with clients, confirms appointments, follows up with past and potential clients, distributes marketing materials, and keeps clients engaged during wait times. The role also serves as a local brand ambassador, visiting shops, events, and community locations to increase brand awareness and recruit new talent. Associates use local market knowledge and social media skills to expand the organization's reach and build a talent pipeline. Seasonal positions are mentioned, with full-time and part-time schedules available.
Requirements
- Strong interpersonal and communication skills.
- Experience in a fast-paced retail environment.
- Basic computer proficiency and ability to troubleshoot.
- Willingness to learn and grow in a customer-focused role.
Nice To Haves
- Prior customer service or sales experience is preferred, but not required.
Responsibilities
- Visit local shops, events, and community locations to drive brand awareness and recruit new talent.
- Use local market knowledge and social media skills to expand the organization's reach and build a talent pipeline.
- Engage with clients and help ensure exceptional client experiences.
- Confirm appointments and follow up with past and potential clients.
- Distribute marketing materials.
- Keep clients engaged during wait times.
- Provide essential support to clients visiting the offices.
Benefits
- Earned Wage Access.
- Competitive salary.
- Employee discounts and a corporate discount program.
- Flexible schedule options.
- Opportunities for advancement.
- Training and development.
- Work Lotto, offering a chance to win money for logged shifts.
- Low-cost healthcare, dental, and vision benefits.
- Teladoc sessions for the employee and household for $18 per month.
- Free identity theft protection.
- Free tax preparation training and PTIN registration reimbursement.
- Referral bonus opportunities and an employee referral program.
- Free continuing tax education.
- Medical and prescription benefit option after working 1,560 hours annually.
- 401(k) with company match after working the first 1,000 hours.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
