Client Support Associate

Alphabe Insight Inc • Boston, MA

3d • Onsite

About The Position

We are seeking a Client Support Associate to serve as a key point of contact for our clients. In this role, you will provide outstanding customer service, assist with inquiries, coordinate communication between teams, and help ensure a smooth client experience from start to finish.

Requirements

• Outstanding customer service skills
• Ability to coordinate communication between teams
• Skills to ensure a smooth client experience
• Ability to maintain accurate records
• Ability to update customer information
• Skills to monitor ongoing requests
• Ability to build and maintain positive relationships with clients
• Willingness to support administrative and operational tasks
• Proactive in contributing to continuous improvements in customer service processes

Responsibilities

• Serve as the primary point of contact for client inquiries and requests.
• Provide timely, professional, and accurate customer support.
• Coordinate with internal teams to resolve client concerns.
• Maintain accurate records and update customer information.
• Monitor ongoing requests to ensure successful completion.
• Build and maintain positive relationships with clients.
• Support administrative and operational tasks as needed.
• Contribute to continuous improvements in customer service processes.

Benefits

• Competitive salary
• Career growth and advancement opportunities
• Professional skills development and ongoing training
• Supportive and collaborative team environment

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed