Associate, Client Support, Treasury Management

Northern Trust • Tempe, AZ

2d • Hybrid

About The Position

Join the Treasury Management Client Support Team and help deliver effective solutions for clients and internal partners. In this role, you will respond to inquiries related to the Bank’s Treasury Management products and services, recommend enhancements, and support process improvements that strengthen service delivery. Your work will help drive operational excellence and support a strong client experience. This position requires phone availability throughout the business day and will follow Chicago CST/CDT.

Requirements

• Bachelor’s degree or equivalent required
• 2 or more years of client servicing experience related to Treasury Management products and services
• Strong analytical, organizational, and sales skills with the ability to support client needs
• Excellent written and verbal communication abilities
• Negotiation skills with the ability to recommend enhancements and identify cross selling opportunities
• Applicants must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future. Northern Trust will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa).

Responsibilities

• Serve as the primary contact for complex client and partner inquiries related to bank products and services
• Gather and analyze data to resolve challenging issues or refer inquiries as needed
• Communicate action plans and progress updates to clients and partners
• Prepare documentation and reports related to client interactions
• Analyze inquiry reports to identify trends, issues, and opportunities for improvement
• Recommend process enhancements and solutions to improve team efficiency
• Initiate client communication to strengthen relationships and identify opportunities to expand product and service usage
• Participate in client meetings and conference calls as required
• Maintain current knowledge of existing and new bank products and services
• Support departmental needs related to escalations, projects, and training

Benefits

• retirement benefits (401k and pension)
• health and welfare benefits (medical, dental, vision, spending accounts and disability)
• paid time off
• parental and caregiver leave
• life & accident insurance
• other voluntary and well-being benefits
• discretionary bonus program that may include an equity component

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree