Treasury Services Client Support Associate

Hancock Whitney • New Orleans, LA

4d

About The Position

The Treasury Services Client Support Associate 1 provides support to commercial customers and internal associates who utilize Treasury Management Services to enhance strategic direction and contributes to the overall success of customer satisfaction and retention.

Requirements

• High school diploma or general education degree (GED) required.
• 1-2 years of banking experience including customer service focus.
• 1 year of Treasury Products & Services experience, preferred.
• Basic understanding of banking products and services.
• Strong attention to detail and ability to follow processes and guidelines.
• Proficient in Microsoft Office (Excel, Outlook, Word).
• Good written and verbal communication skills.
• Ability to manage multiple tasks and meet deadlines in a fast-paced environment.

Nice To Haves

• 1 year of Treasury Products & Services experience

Responsibilities

• Provide customer service and support for Treasury Management products and services.
• Support both the commercial customer base and internal associates through incoming calls, emails, and Teams messages.
• Provide customer training for Treasury Management products & services for the commercial customer base.
• Communicate with Line of Businesses on system and fraud issues impacting customers.
• Additional daily responsibilities relating to servicing the Treasury Management customer base established for new product and service offering(s).
• Comply with all applicable federal, state, and local banking and industry related laws and regulations including but not limited to the Bank Secrecy Act.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED