Client Support and Scheduling Coordinator

Extra Duty Solutions•Huntersville, NC

1d•$20 - $23•Onsite

About The Position

As a Coordinator, you will play a crucial role in managing client interactions and scheduling security details. This position demands excellent organizational skills and a professional presence. Extra Duty Solutions (EDS) is a fast-growing company that helps law enforcement agencies, fire departments, and other public safety organizations manage extra duty programs efficiently. We handle scheduling, payroll, invoicing, risk mitigation, and the supporting technology so agencies can focus on public safety instead of administrative work. Since 2016, EDS has expanded nationwide and earned a reputation for reliable service, strong customer partnerships, and a platform built specifically for the complexities of public safety operations.

Requirements

Ability to manage multiple calls and emails from different police departments daily, ensuring no interactions are missed.
Maintain a professional demeanor on the phone.
Basic computer skills, including proficiency in MS Office and the ability to use basic software packages.
Ability to Commute: Huntersville, NC 28078 (Required)

Nice To Haves

Interest or experience in law enforcement
Prior experience managing people and accounts is a plus.
Bachelor's degree preferred.

Responsibilities

Engage with clients who need to hire extra duty police officers.
Handle account and billing questions, specific detail inquiries, and related issues.
Utilize our scheduling software to arrange requested security details.
Interact with police officers and police department command staff via email and phone to answer questions and solve problems.
Ensure customer satisfaction with service levels and prompt payment of invoices.