Wealth Management Retirement Plan Services Client Support Analyst

Park National Bank•Newark, OH

1d•Hybrid

About The Position

Develop and maintain a strong understanding of Retirement Plan Services (RPS) processes, policies, and guidelines, and effectively communicate this information to customers and internal associates. Respond to and resolve customer and internal department inquiries via phone and email regarding retirement plans and plan provisions, including reviewing and interpreting plan documents. Administer monthly and quarterly RPS fee processing in accordance with established procedures and timelines. Interpret retirement plan documents, including Department of Labor (DOL) and Internal Revenue Service (IRS) regulations, to determine participant eligibility for enrollment, transfers, and distributions. Coordinate with the outsourced service provider to ensure all required information is provided for monthly, quarterly, and year end reporting. Prepare and submit required documentation to the outsourced service provider for new plan implementations, plan amendments, plan terminations or transfers, and plan changes such as ACH updates and authorization forms. Maintain brokerage relationships, including supporting audit and compliance review processes. Maintain awareness of and adherence to Bank’s compliance requirements and risk management concepts, expectations, policies and procedures and apply them to daily tasks. Deliver a consistent, high level of service within our Serving More standards. Other duties as assigned.

Requirements

HS Diploma or GED
2 Year / Associates Degree in Business or Finance or 1+ years in related field
Notary Public obtained with first 90 days
Able to obtain CRPS or similar designation
2+ years of banking experience required
Interpersonal/Customer Service Skills
Written and Verbal Communication
Ability to understand and follow directions
Adaptable to change
Basic Computer Skills
Ability to work as part of a team
Organizational Skills/Detail Oriented
Analytical Thinking
Able to Multi-Task or Juggle Priorities
Problem/Situation Analysis

Nice To Haves

Leadership/Management Skills
Ability to influence others
Ability to build collaborative relationships
Ability to develop or mentor others
Technical Expertise
Strategic Planning and Decision Making
Creativity

Responsibilities

Develop and maintain a strong understanding of Retirement Plan Services (RPS) processes, policies, and guidelines, and effectively communicate this information to customers and internal associates.
Respond to and resolve customer and internal department inquiries via phone and email regarding retirement plans and plan provisions, including reviewing and interpreting plan documents.
Administer monthly and quarterly RPS fee processing in accordance with established procedures and timelines.
Interpret retirement plan documents, including Department of Labor (DOL) and Internal Revenue Service (IRS) regulations, to determine participant eligibility for enrollment, transfers, and distributions.
Coordinate with the outsourced service provider to ensure all required information is provided for monthly, quarterly, and year end reporting.
Prepare and submit required documentation to the outsourced service provider for new plan implementations, plan amendments, plan terminations or transfers, and plan changes such as ACH updates and authorization forms.
Maintain brokerage relationships, including supporting audit and compliance review processes.
Maintain awareness of and adherence to Bank’s compliance requirements and risk management concepts, expectations, policies and procedures and apply them to daily tasks.
Deliver a consistent, high level of service within our Serving More standards.
Other duties as assigned.