Manager, Retirement Plan Services

Hancock Whitney Bank•New Orleans, LA

About The Position

The Manager of Retirement Plan Services (RPS) is responsible for the management and administration of Retirement Plan Services. This role involves overall strategy development, client relationship management (administration), and ensuring compliance with ERISA rules and regulations, as well as bank policies and procedures. A primary focus of this position is to drive revenue through new client acquisition and retention management.

Requirements

Bachelor’s Degree in Business Administration, Finance, or related field
12 years of Trust Administration and management experience
An equivalent combination of education, training and/or experience may be considered
Advanced knowledge of Trust administration and operations
Thorough understanding of advanced investment concepts such as asset allocation, diversification and investment fund types, as well as the banking industry and operations
Advanced knowledge of regulations applicable to the trust industry
Detail orientated with strong analytical skills
Ability to travel if required to perform the essential job functions
Ability to work under stress and meet deadlines
Ability to operate related equipment to perform the essential job functions
Ability to read and interpret a document if required to perform the essential job functions
Ability to lift/move/carry approximately 10 pounds if required to perform the essential job functions

Nice To Haves

Exposure to all facets of Retirement Plan sales, business development, and relationship management

Responsibilities

Participates in business line strategic development and executes strategic initiatives for Retirement Plan Services
Develops and implements policies, procedures and programs of the Retirement Plans Services
Responsible for collaborating with 3rd party administrators to develop new products and services to differentiate Retirement Plan Services to attract new clients and enhance current relationships
Manages relationship management activities including conducting relationship, investment and plan reviews with clients to ensure a high level of client satisfaction, relationship/revenue retention and profitability
Formulates and implements Trust business development plans within established Bank markets, working with other areas of Trust as well as Bank partners
Exercises the authority of a manager concerning staffing, performance evaluations, promotions, salary recommendations, and terminations within Retirement Plan Services
Ensures external regulations and internal policies and procedures of the Trust Department are followed in the administration of client accounts
Manages team’s client calling activities through active Salesforce usage and retention efforts through close supervision of At-Risk reports
Maintains high level of engagement with Retirement Plan Services clients
Serves as senior member within the line of business providing technical expertise and guidance to the entire team
Works with ITS Director to evaluate and manage existing/potential record-keepers, vendors and other relationships
Represents trust department in regional and community activities and/or on boards and committees related to business or charitable institutions for which the trust department provides a service
May be responsible for coordinating activities with other trust business units within the region and community
Manages and develops new business for large and complex relationships
Participates in the sales process by serving as a subject matter expert in the designated product line, including participation in creating responses to RFPs and presentations to decision makers including Boards of Directors, CEOs, CFOs
Keeps current with all developments, applicable laws and regulations within designated field and provides advice to assigned staff and other more junior administrators, investment officers and/or business development officers as necessary
Analyzes, studies, and gains full understanding of governing documents
Advises management and members of the trust administrative committee on questions regarding the acceptability of new business
Reviews, approves and directs required daily administrative functions performed by Trust Administration team members in accordance with the governing document, applicable law or client written requests or instructions
Responsible for the overall direction, coordination and evaluation of a team of associates, carries out supervisory responsibilities in accordance with the organization's policies and applicable laws
Responsibilities include interviewing, hiring, and training associates; planning, assigning, and directing work; appraising performance; rewarding associates and enforcing policy and procedure; addressing complaints and resolving problems