Manager, Retirement Plan Services

Hancock Whitney • New Orleans, LA

1d

About The Position

The Manager of Retirement Plan Services (RPS) is responsible for the management and administration of Retirement Plan Services, as well as for the overall strategy development, client relationship management (administration), compliance with ERISA rules and regulations, and bank policies and procedures. A major focus of this position is to drive revenue through new client acquisition and retention management. This role involves participating in business line strategic development, executing strategic initiatives, developing and implementing policies and programs, and collaborating with third-party administrators to develop new products and services. The manager will also oversee relationship management activities, including conducting relationship, investment, and plan reviews with clients to ensure a high level of client satisfaction, relationship/revenue retention, and profitability. The position includes formulating and implementing Trust business development plans, exercising managerial authority over staffing and performance, ensuring compliance with regulations, managing client calling activities, and maintaining high client engagement. The manager serves as a senior member providing technical expertise, works with the ITS Director to evaluate and manage existing/potential record-keepers and vendors, and represents the trust department in regional and community activities. They are also responsible for developing new business for large and complex relationships and participating in the sales process as a subject matter expert.

Requirements

• Bachelor’s Degree in Business Administration, Finance, or related field
• Advanced knowledge of Trust administration and operations
• Thorough understanding of advanced investment concepts such as asset allocation, diversification and investment fund types, as well as the banking industry and operations
• Advanced knowledge of regulations applicable to the trust industry
• Detail orientated with strong analytical skills

Nice To Haves

• 12 years of Trust Administration and management experience to include exposure to all facets of Retirement Plan sales, business development, and relationship management

Responsibilities

• Participates in business line strategic development and executes strategic initiatives for Retirement Plan Services
• Develops and implements policies, procedures and programs of the Retirement Plans Services
• Responsible for collaborating with 3rd party administrators to develop new products and services to differentiate Retirement Plan Services to attract new clients and enhance current relationships
• Manages relationship management activities including conducting relationship, investment and plan reviews with clients to ensure a high level of client satisfaction, relationship/revenue retention and profitability
• Formulates and implements Trust business development plans within established Bank markets, working with other areas of Trust as well as Bank partners
• Exercises the authority of a manager concerning staffing, performance evaluations, promotions, salary recommendations, and terminations within Retirement Plan Services
• Ensures external regulations and internal policies and procedures of the Trust Department are followed in the administration of client accounts
• Manages team’s client calling activities through active Salesforce usage and retention efforts through close supervision of At-Risk reports
• Maintains high level of engagement with Retirement Plan Services clients
• Serves as senior member within the line of business providing technical expertise and guidance to the entire team
• Works with ITS Director to evaluate and manage existing/potential record-keepers, vendors and other relationships
• Represents trust department in regional and community activities and/or on boards and committees related to business or charitable institutions for which the trust department provides a service
• May be responsible for coordinating activities with other trust business units within the region and community
• Manages and develops new business for large and complex relationships
• Participates in the sales process by serving as a subject matter expert in the designated product line, including participation in creating responses to RFPs and presentations to decision makers including Boards of Directors, CEOs, CFOs
• Keeps current with all developments, applicable laws and regulations within designated field and provides advice to assigned staff and other more junior administrators, investment officers and/or business development officers as necessary
• Analyzes, studies, and gains full understanding of governing documents
• Advises management and members of the trust administrative committee on questions regarding the acceptability of new business
• Reviews, approves and directs required daily administrative functions performed by Trust Administration team members in accordance with the governing document, applicable law or client written requests or instructions
• Responsible for the overall direction, coordination and evaluation of a team of associates
• Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws
• Responsibilities include interviewing, hiring, and training associates
• Planning, assigning, and directing work
• Appraising performance
• Rewarding associates and enforcing policy and procedure
• Addressing complaints and resolving problems

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 501-1,000 employees