Client Support Analyst (onsite)

Vitaver & Associates•Houston, TX

1d•Onsite

About The Position

Our client is filling this contract position exclusively through approved staffing partners, so this opportunity is not available by applying directly with the client. If you're interested, we'd be happy to represent you throughout the hiring process. This role requires 100% of the time to be spent at the Client's site in Houston, TX. This is a temporary project with an estimated duration of 12 months, with possible extensions. The work setting is 100% onsite at the Client's site, with no telecommuting or remote work allowed. This is a non-negotiable requirement from the client. Only candidates able to relocate as required should apply to avoid removal from future consideration. You will gain experience with one of the world's largest solar and wind energy providers, work with a great team of professionals, learn newest technologies and approaches, and enjoy the client's wonderful campus with top-notch facilities for work and recreation. Benefit from multiple project extensions, receive support and advice from Vitaver consultants, and get extra cash by participating in Vitaver Successful Completion Bonus Program. You will always get paid in full and on time.

Requirements

Availability to work 100% of the time at the Client's site in Houston, TX.
Experience with Post-deal client support in deregulated Natural Gas and Retail Energy markets (2+ years).
Experience with Operational research and complex inquiry resolution.
Experience with Commission inquiries, enrollment rejections, and billing resolutions.
Experience with Early drop notifications and market change communications.
Experience Managing multiple priorities while adhering to Service Level Agreements (SLA).
High School Diploma / GED.

Nice To Haves

Financial Analysis experience.
Experience with Microsoft Office Suite.
Bachelor's Degree.

Responsibilities

Serve as the primary post-deal liaison between the Client, brokers, and the Sales Team.
Resolve post-deal inquiries including enrollment issues, billing inquiries, regulatory complaints, tax exemptions, and early termination scenarios.
Conduct thorough operational research to resolve complex inquiries across deregulated markets.
Handle commission inquiries, enrollment rejections, billing resolutions, early drop notifications, and market change communications.
Engage in process improvement and cross-functional collaboration while communicating deliverables and status updates to leadership.
Monitor and track SLA compliance across assigned accounts, escalating at-risk inquiries to leadership before deadlines are missed.
Maintain accurate case documentation and inquiry logs to support audit trails, trend analysis, and reporting on recurring issue types.