Client Support Specialist - Onsite

Genesis10 • Columbus, OH

2d • Onsite

About The Position

Genesis10 is seeking a Client Support Specialist for a Technology Company in Columbus, OH. This is a 6+ month contract-to-hire opportunity, fully onsite. The role involves providing comprehensive wireless support for client operations, troubleshooting end-user problems, and supporting the Project Manager. The ideal candidate has a strong drive for customer service and mobile technology, with a potential career path toward project management. The role begins full-time in the office with the possibility of becoming hybrid after six months based on performance.

Requirements

• High school diploma or equivalent
• At least two (2) years of experience working with wireless carriers
• Experience or understanding of Mobile Device Management (MDM) (e.g., Microsoft Intune) and Multi-Factor Authentication (MFA) products
• Proficiency in Microsoft Office Suite or related software
• Experience with virtual presentation solutions (e.g., WebEx, Teams, BlueJeans)
• Excellent customer service skills with experience providing Tier 1 and Tier 2 support
• Ability to lead demonstrations and presentations in both virtual and physical environments
• Ability to work independently with strong attention to detail
• Strong problem-solving and multitasking abilities
• Capability of handling confidential documents and securing information
• Must be reliable with good attendance and professional communication skills

Nice To Haves

• Experience creating presentations
• Experience with or knowledge of the ServiceNow ticketing system

Responsibilities

• Receive and track new hire phone requests, create and submit device orders, and coordinate delivery
• Provide Tier 1 and Tier 2 customer support for activating new equipment, troubleshooting issues, and corporate email setup
• Manage activations for new accounts and personal to corporate account transfers
• Provide White Glove support and process ad-hoc upgrade requests for the VIP/executive team
• Serve as a liaison between General IT support groups and cellular carriers
• Manage all wireless device and service orders, including monthly cancellations for zero-use lines
• Create and maintain documentation updates
• Coordinate mobile off-boarding in alignment with HR
• Participate in recurring meetings to stay updated on account activities
• Assist Program Managers with various projects and assignments

Benefits

• Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years
• The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years
• Access to an experienced, caring recruiting team (more than 7 years of experience, on average)
• Behavioral Health Platform
• Medical, Dental, Vision
• Health Savings Account
• Voluntary Hospital Indemnity (Critical Illness & Accident)
• Voluntary Term Life Insurance
• 401K
• Sick Pay (for applicable states/municipalities)
• Commuter Benefits (Dallas, NYC, SF, and Illinois)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED