Client Support Administrator
About The Position
The Client Support Administrator provides installation, maintenance, and troubleshooting support for information systems applications and related peripheral hardware. The role performs technical tasks, supports project milestones, and develops solutions to technical problems of moderate scope and complexity. It also includes preparing and maintaining computer systems and operations documentation, responding to incidents, and providing customer support. The position requires hands-on support for installation, repair, troubleshooting, and maintenance of communications systems or equipment, including installing and removing client-level software and applying workstation software patches, security fixes, and service releases. This is an onsite role at an international customer location. Applicants must be U.S. citizens and possess a Secret clearance. The position is scheduled for 40 hours per week, with less than 10% travel required.
Requirements
- High school diploma or GED.
- At least 1 year of related experience.
- Hands-on experience supporting installation, repair, troubleshooting, or maintenance of communications systems or equipment.
- Experience installing and removing client-level software.
- Experience diagnosing and troubleshooting basic computer workstations.
- Experience implementing and installing workstation software patches, security fixes, and service releases.
- Must meet applicable DoW 8570.01-M certification requirements or those stated in SPIN-C or the individual task order; listed examples include Security+ and Microsoft Certified Solutions Associate (MCSA) Desktop or equivalent.
- Must currently possess a Secret clearance and be able to obtain a Secret clearance.
- U.S. citizenship required.
- Onsite work at the customer location.
Nice To Haves
- Experience interacting with military personnel.
Responsibilities
- Install, maintain, and troubleshoot information systems applications and related peripheral hardware.
- Perform technical tasks and assist with completing milestones associated with specific projects.
- Provide solutions to technical problems of moderate scope and complexity.
- Prepare and maintain documentation for computer systems and operations processes and procedures.
- Provide incident response and perform customer support tasks.
- Support installation, repair, troubleshooting, and maintenance of communications systems or equipment.
- Install and remove client-level software.
- Diagnose and troubleshoot basic computer workstations.
- Implement and install workstation software patches, security fixes, and service releases.
Benefits
- 401(k) with company match
- Health insurance
- Dental insurance
- Vision insurance
- Professional growth opportunities, including paid education and certifications
- Paid vacation and holidays
- Paid sick and personal time
- Paid parental leave
- Military leave
- Bereavement leave
- Jury duty leave
- Short- and long-term disability benefits
- Life insurance
- Accidental death and dismemberment coverage
- Personal accident insurance
- Critical illness insurance
- Business travel and accident insurance
- Full flex work weeks where possible
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
