Client Success Specialist
Questex•,
•$63,000 - $69,000•Remote
About The Position
Questex is seeking a Client Success Specialist with excellent people and time management skills, copy writing capabilities, and project management experience. The ideal candidate must have the capacity to plan/manage a range of multiple projects and work closely with sales and clients, for program delivery. The Client Success Specialist manages a variety of client programs from advertising campaigns to content delivery aimed at a wide audience to connect buyers and sellers.
Requirements
- 2+ years of experience in a client/customer-facing role preferred
- Strong written and verbal skills, confident working with clients via email and phone; friendly, positive, service-oriented personality
- Attention to detail; diligent, proactive, organized, accountable, analytical, highly motivated team player, with strong project management skills
- Quick learner of new technologies, tools, and processes with ability to thrive in a dynamic, fast-paced, high-growth work environment, while managing numerous projects under tight deadlines
- Strong working knowledge of the entire Microsoft Office Suite (specifically excel)
- Be a results-driven team player with a strong desire to exceed expectations
- Proactively seek to adopt and implement diversity into your work, including valuing diverse backgrounds, experiences and thinking. You also embrace creating and nurturing a culture of diversity, inclusion, and belonging.
- Exceptional communication skills, both written and verbal.
Nice To Haves
- Preferred experience in HTML, Adobe Photoshop and with marketing automation software or email service providers
Responsibilities
- Own and support all pre- and post-launch responsibilities, interfacing with multiple departments across Questex, to meet our client’s business objectives, including: Day-to-day management of advertising campaigns, which includes trafficking, targeting, pacing, optimization, and reporting
- Responsible to create custom promotional plans and share content through various channels, ensuring strong program engagement
- Analyze program performance through digital marketing metrics and provide recommendations based on results
- Manage escalation of risks, issues and dependencies, make decisions and take mitigating actions that are required
- Provide product team and marketing operations with user feedback and insights related to our internal tools and products
- Educate and guide clients/partners on digital marketing best practices; proactively address areas where improvement is needed
- Apply experience and knowledge to build relationships and ask the right questions to ensure successful program results
Benefits
- Vacation - 15-20 days depending on years of service
- 12 Paid Holidays
- Health and Welfare Benefits (medical, dental, vision, life, and others)
- FitOn Health, access to a leading digital wellness platform that offers premium online classes
- Cariloop Membership Program to help support employees with the complexities of caregiving
- Parental Leave
- Online Educational Learning Library of over 16,000 courses for employees to enhance and develop their skills
- Access to Mental Health Resources-Talkspace, & Employee Assistance Program
- 401k, with Matching Contributions to include educational webinars sponsored by our 401K partner
- Mission-driven culture with an enthusiastic, professional team
- Work-life balance
- Discounts through various partnerships
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
