Client Success Specialist

Pregis•Fort Worth, TX

23h•Hybrid

About The Position

The Client Success Specialist plays a critical role in account retention, continuous improvement, and project implementation. This position is dedicated to growing and retaining existing key end users by providing exceptional support and ensuring customer satisfaction. As the face of the company in the field, the Client Success Specialist establishes strong relationships with multiple contacts within customer organizations, creating a barrier to competition and minimizing the impact of employee turnover. The primary focus of this role is business retention and improvement, which serves as a key performance metric. Working closely with the Enterprise Accounts team and other key accounts, the Client Success Specialist collaborates with Enterprise Directors and Sales Leaders to identify improvement opportunities and address evolving business goals within our key customers' fulfillment centers.

Requirements

Reside in the greater Dallas Fort Worth area and support the larger South Central Region
Frequent vehicle travel with overnight stays required
Travel to customer sites weekly
Efficiently and effectively work remotely from home when not traveling
University degree or college diploma preferred with a focus on business, packaging, or a technical major

Nice To Haves

Lean Six Sigma or Project Management Professional (PMP) certification a plus
Desirable experience includes project management, packaging, industrial engineering, fulfillment center operations, and supply chain fields
Sales, account management, engineering, and/or customer service experience is a plus

Responsibilities

Exemplify the core values of Pregis: Integrity, Innovation, Collaboration, and Customer-Focus
Demonstrate self-motivation and the ability to meet expectations with limited supervision, while effectively managing time
Travel frequently to customer facilities within a designated geographic region
Manage a four-week schedule while keeping all planning, reporting, and stakeholders aligned and engaged
Generate relevant business reports and provide follow-up and recaps on all assigned action items
Utilize strong project management skills to coordinate and execute implementation plans and schedules
Manage new account launch activities, including machine requisitions and installations
Develop relationships with local distribution representation partners and stakeholders at assigned fulfillment/distribution centers (Operations, Shipping, Packing, Purchasing, etc.)
Collaborate with the Pregis field service team to ensure customer expectations are exceeded and strong facility relationships are established
Possess exceptional written and verbal communication skills as well as strong computer skills
Support new product trials by providing updates, gathering customer feedback, identifying barriers to success, and addressing competitor responses
Conduct packing and equipment operation training for new and existing customers
Assist in building and maintaining customer profiles and strategic account management plans
Monitor all competitive contact activity and customer turnover
Identify opportunities to expand sales at existing sites
Demonstrate personal and professional effectiveness while working in cross-functional teams