Client Success Specialist

National Pool Partners, Inc. • Scottsdale, AZ

1d • $18 - $22 • Onsite

About The Position

Certus Home Services is hiring Client Success Specialists who know that great service starts with great communication. You’ll be a key point of contact for our customers while supporting the day-to-day operations of the branch, answering questions, coordinating service needs, supporting billing and payments, and partnering closely with our Service and Repair teams. If you’re organized, customer-focused, and thrive in a fast-paced environment where no two days are exactly the same, this could be a great fit.

Requirements

• High school diploma/GED or equivalent experience.
• At least 1 year of experience in an office environment, including customer-facing or administrative responsibilities.
• Proficiency with Microsoft Office and the ability to quickly learn company software and mobile applications.
• Strong customer-service and communication skills, including the ability to handle difficult situations professionally.
• Excellent organization, attention to detail, judgment, urgency, and the ability to manage multiple priorities independently.
• A collaborative, dependable, proactive approach with strong follow-through.

Nice To Haves

• Previous service-industry experience
• Familiarity with pool service terminology or equipment
• Experience working in a fast-paced, highly cross-functional organization

Responsibilities

• Provide friendly, timely customer service while supporting front-desk responsibilities, call triage, and switchboard needs.
• Create quotes and invoices, process payments and deposits, update autopay information, track lead sources, and maintain accurate customer files.
• Answer billing questions and help customers understand their accounts, services, and next steps.
• Support product and service sales in partnership with Service and Repair teams.
• Assist with collection calls and emails while maintaining a professional, customer-focused approach.
• Coordinate customer follow-up and issue resolution with operational teams so commitments are completed without avoidable delays.
• Manage multiple priorities with accuracy, urgency, organization, and strong follow-through.

Benefits

• Medical
• Dental
• Vision
• Life insurance
• Company-paid disability
• 401(k) with employer matching
• Paid time off

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED