Client Success Specialist

Republic Bank Careers•Louisville, KY

1d•Onsite

About The Position

This role is responsible for supporting the operational and processing functions of various Republic Processing Group ("RPG") programs while playing an active part in a high-performance culture. This includes but is not limited to conducting high-level research to resolve exceptions, interacting with customers through phone, email, and other online channels, while providing excellent customer service to all clients and providers. Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Requirements

Minimum of 3 years of customer service experience required.
Minimum of 1 year of operations/processing experience required.
General banking knowledge required.
Moderate data entry skills required.
Proficient with Microsoft Office Applications including Excel, Word, and Outlook and general desktop PC operation.
Ability to manage tasks and resources within the organization to ensure operations are conducted smoothly and support overall business goals.
Ability to multi-task in a high stress environment, displaying an acceptable sense of urgency and high energy level.
Ability to work well under pressure with strict deadlines.
Detail oriented, have fine memory retention/recollection and organizational skills.
Effective verbal and written communications skills for interactions with internal and external person(s).
Cooperates with team members when prompted and contributes to group efforts with guidance; maintains a respectful and positive attitude in team settings.
Demonstrates basic independence by completing assigned tasks with minimal supervision and occasionally seeks opportunities to contribute beyond core responsibilities.

Nice To Haves

Call center experience preferred.
Bi-Lingual (Spanish and English) preferred.

Responsibilities

Responsible for providing excellent customer service to all internal and external customers via multiple support channels (i.e. phone support, email support, etc.).
Ensures forms processing requests (authorization resets, reissue checks, direct deposit research, etc.) are identified, researched, and resolved in a timely manner according to guidelines.
Conduct and maintain proactive communication with peers and other team members, keeping pertinent individuals informed with key status updates.
Manually review Performline identified escalation calls.
Support the Escheatment process.
Maintain knowledge of computer systems, software, and equipment necessary to benefit productivity.
Maintain in-depth knowledge of RPG bank products, policies, and procedures.
Maintain a working knowledge of compliance requirements affecting your position and area of responsibilities and actively learn new regulations and assist in the implementation, if required.
Model and foster behaviors that support the Bank’s values and corporate culture creating an atmosphere of trust, cooperation, accountability, and dedication to the organization.
Willingly perform all other duties and projects as assigned.