Remote Client Success Representative (Growth & Leadership Track)

Globe Life AIL - Lisa Russel•Louisville, KY

14h•Remote

About The Position

AO is seeking motivated, people-focused professionals to join our growing team as Remote Client Success Representatives. This fully remote opportunity allows you to develop valuable professional skills, build meaningful client relationships, and advance into leadership through mentorship and performance. AO has proudly served working families by providing supplemental life, accident, and health benefits to members of labor unions, credit unions, associations, and their families. As part of the Globe Life family of companies, AO is committed to helping families protect their financial future while investing in the long-term success of our representatives through mentorship, professional development, and performance-based advancement. Since 2020, we've operated in a fully remote environment, providing our team members with the flexibility to work from anywhere while staying connected through industry-leading technology, virtual collaboration, and ongoing training.

Requirements

Excellent communication and active listening skills
Positive attitude and professional demeanor
Strong relationship-building abilities
Self-motivation and accountability
Strong organizational and problem-solving skills
Ability to work independently in a remote environment
Adaptability and a willingness to learn
Commitment to delivering exceptional client experiences
Be at least 18 years of age
Be legally authorized to work in the United States
Be physically located within the United States
Have access to a computer or laptop
Maintain a reliable high-speed internet connection
Have webcam and microphone capability
Maintain a quiet, professional workspace

Nice To Haves

Customer Service
Client Relations
Retail
Hospitality
Healthcare
Sales
Administrative Support
Call Center Operations
Education

Responsibilities

Meet with clients virtually through Zoom and scheduled phone appointments
Build long-term client relationships through exceptional service and communication
Answer questions regarding available benefit programs and coverage options
Educate clients so they can make informed decisions
Assist clients with applications, enrollments, and policy updates
Maintain accurate client records and follow-up communications
Provide ongoing support throughout the client experience
Participate in structured virtual training and mentorship
Strengthen communication, leadership, and relationship-building skills
Learn industry products, systems, and best practices
Collaborate with a supportive remote team
Participate in leadership development opportunities designed to help you grow professionally