Client Success Manager

Essent Guaranty•Coraopolis, PA

2d•Onsite

About The Position

Essent Group Ltd. (NYSE: ESNT) is a Bermuda-based holding company (collectively with its subsidiaries, "Essent") which serves the housing finance industry by offering private mortgage insurance, reinsurance, risk management products and title insurance and settlement services to mortgage lenders, borrowers, and investors to support homeownership. We are focused on managing risk and dedicated to serving as a strong and fair counterparty. As a company, we bring strong private capital and a commitment to risk management to the mortgage insurance industry. Title : Client Success Manager Location: Coraopolis, PA (Fully in office) The Client Success Manager supports Essent Title agents and the Business Development team and primarily works with agents, sales team, sales management, and operations. This position will provide agents with proactive feedback and growth opportunities, solutions to technical issues as well as update Agency Services internal system for required documentation, maintain positive communication and document correspondence within the system. As a dynamic and resourceful professional, we will rely on you to perform the following duties:

Requirements

Bachelor’s degree and two (2) to three (3) years of directly related experience OR the equivalent combination of education and experience.
Analytical and research experience required.
Ability to communicate effectively with clients in explaining complex scenarios, pushing for resolution and gathering contacts for relationship management.
Advanced computer skills with all Microsoft Programs, specifically Microsoft Excel.
Excellent verbal and written communication skills.
Ability to work productively as part of a team and as an individual contributor.
Sound analytical & decision-making skills
Strong customer service orientation.

Nice To Haves

Experience working within a sales environment preferred.

Responsibilities

Work alongside sales team to provide onboarding support, resources, and training to new agents.
Complete internal set up and documentation for new agents.
Support sales staff in collection and check-in of application documentation and checklist items.
Work within case system to respond to and resolve agent issues and inquiries.
Ensure Agent contact information is set up in appropriate systems for access to Agency products and email communications.
Collect data, analyze, and report information regularly and on an ad-hoc basis on competitive comparisons, special programs, customer provided volume data and others as assigned.
Produce actionable reporting and analysis to drive performance as directed.
Utilize accounting reporting to reconcile and address remittance questions and issues with agents.
Collaborate with cross-functional teams to resolve issues.
Support Essent Title agents assigned Region in partnership with Sales Account Manager.
Collaborate with project teams and key stakeholders to ensure customer needs, customer experience, and the sales team needs are evaluated.
Provide support for analysis and obtaining sales team feedback.
Testing systems and reports as needed.
Perform other duties as assigned.