Client Success Manager

Intrinsic Digital Marketing

11d•Remote

About The Position

Intrinsic Digital, Inc. is at the forefront of digital marketing, offering services like Apartment Geofencing, Kurie, Hotel Geofencing, and Restaurant Geofencing. The company is fully remote with team members across the United States and the Philippines. Their culture is built on the Core Focus "We love the journey and embrace what’s next" and six Core Values: Accountability, Authenticity, Caring, Neutralevity, Surprise & Delight, and X-Ray Vision. Despite being remote, they foster a cohesive team through onboarding and collaboration. Intrinsic Digital was recognized as the No. 1 Best Place to Work in Multifamily and certified Great Places to Work in 2024, with employees highly rating the company's care for well-being and recommendation potential. The ideal candidate is a thoughtful, hands-on leader who excels in a team environment, balancing strategy with support. They should be adept at guiding others while also managing client experiences directly. This role involves running a pod, mentoring representatives, collaborative problem-solving, and staying involved in client work to maintain a pulse on daily operations. Candidates must reside in and be authorized to work in the U.S., excluding California, New York, or Washington.

Requirements

Bachelor's degree in marketing, business, communications, or related field
3+ years of experience in client success, digital marketing, or team leadership
Proven ability to lead a team while managing your own clients
Strong interpersonal and training skills
Experience with workload management, performance tracking, and conflict resolution
Organized, proactive, and solution-oriented
Familiarity with HubSpot, Asana, and client-facing communication tools
Candidates must reside in and be authorized to work in the U.S., excluding the following states: California, New York, or Washington.

Nice To Haves

Multifamily or agency experience preferred

Responsibilities

Lead a team of Client Success representatives, providing day-to-day support and guidance
Support team member development through coaching, feedback, and performance management
Manage your own small portfolio of client accounts to stay hands-on and connected to client needs
Troubleshoot client issues as they arise, ensuring quick resolution and clear communication
Coaching team to take ownership of client outcomes
Collaborate with leadership to improve internal processes and enhance team workflows
Other duties as assigned

Benefits

100% company paid health insurance for employees and 50% for dependents
100% company paid vision and dental insurance for employees and 50% for dependents
Company paid short- and long-term disability
Company paid life insurance
10 weeks paid parental leave
3-4 weeks paid time off (based on tenure)
10 paid holidays
Company paid 401k contributions that are 100% vested
Annual cash bonuses based on company and personal performance
A choice of five 8-hour schedules with start times between 7 am and 11 am EST, available after 30 days
Monthly fitness reimbursement
Pet discount plan