Client Success Manager, Payer Retrieval

Datavant

24d•$108,000 - $130,000

About The Position

The Client Success Manager is responsible for successfully completing customer projects and coordinating internal resources with customers on custom risk adjustment projects. This hybrid project management and consulting role applies healthcare industry knowledge, communication, and project management skills to support customer retention and project success. The role leads the customer relationship and project delivery, coordinating project resources across internal teams, maintaining communication and reporting for stakeholders, monitoring project status throughout the project lifecycle, and resolving customer issues. It also owns customer operations project management processes and materials, prepares final customer reports and presentations, identifies process improvements, and partners with engineering to prevent and resolve software issues affecting projects.

Requirements

3–5 years of Client Success Account Management experience.
A BS degree in business, technology, or a related field.
Knowledge of the healthcare industry, payment models, risk adjustment, medical coding, physician workflow, and/or electronic health record systems.
Familiarity with healthcare data systems, formats, and processes, with the ability to communicate at a technical level.
Advanced Excel skills.
Excellent written and oral communication skills.
Strong bias for action and collaboration, with a well-developed sense of urgency.
Strong curiosity and ability to correlate data from many sources.
Professional and respectful demeanor.
Detail-oriented self-starter with a proven track record of execution and results.
Team player with a desire to learn and take on new responsibilities in a fast-paced, innovative environment.
Advanced presentation skills and comfort presenting to multiple audiences.
Ability to establish rapport with multiple client stakeholders.
Excellent meeting leadership skills, including meeting logistics, agendas, and notes.
Demonstrated ability to conceptualize, manage, and prioritize multiple projects.

Nice To Haves

Project management experience.
Some knowledge of SQL queries.

Responsibilities

Lead the Datavant relationship with customers to ensure high-quality results, service, and support.
Coordinate, track, and report on all aspects of customer projects.
Coordinate, motivate, and facilitate project resources, working with data integrations, coding management, engineering, sales, and executive teams.
Maintain communication among internal stakeholders through reports, meetings, status updates, and information sharing.
Own customer operations project management processes, tools, reference materials, and cross-functional usage.
Monitor project status and success throughout the project lifecycle.
Identify, analyze, and resolve customer problems, coordinating escalation and resolution with sales and other internal stakeholders.
Prepare final customer reports and presentations, calculate project results summaries, and coordinate results delivery with the Sales team.
Identify, define, and execute process improvements in line with department needs and organizational goals.
Partner with engineering to identify, prevent, and resolve software issues affecting customer projects.